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Tuesday, September 29th, 2020 10:48 PM

We stopped DTV. Were not advised final bill will include whole month. Anyone experience same issue?

Final bill was in full. We were not advised

 

 

 

 

 

 

Employee

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34K Messages

5 years ago

It is in the terms of service they don’t prorate the last month

ACE - Expert

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22.9K Messages

5 years ago

We customers were advised in 2018. Kept my notice for reference:

 

Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.

Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s).


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