New Member
What Joke this company has become
I have been a customer when this company was directv and they were good, since ATT has taken over they are horrible. Customer Service is suppose to be what this company is about, no product just service. When you call in they have to tranfer you and again then they all ask the same questions, what's your phone number, what's your address, what's this what's that.
They rip you off on billing, You pay over 6 dollars for each receiver MONTHLY, you pay for the receiver when you order it ($99), Installation is $49 then they will not wave anything because you haven't ordered the protection plan. We are finally getting fiber in our neighborhood, so now their will be competition against this strong arm piece of $$$$ company ATT ATT ATT. Once I have an alternative I will drop them like a fly. They offer 200 stations for this dollar amount, 180 of those stations are total crap and nothing a normal person would never watch. YOUR SERVICE (Edited per community guidelines)
shannon02
ACE - Expert
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21K Messages
4 years ago
Those are the standard charges DTV has had since before the AT&T take over and the protection plan doesn't waive anything it only covers shipping on replacement receivers, service calls and new remotes. No TV provider has any control over what a channel sends them and there are enough somebodies watching them or they wouldn't be there.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
Reverifying everything during a transfer is normal DirecTV. They don't do warm transfers. AT&T did not change that.
You pay $7 for each authorized TV on the service, regardless if DirecTV box or TV's built-in Client. This is DirecTV's billing model, again for years before the acquisition by AT&T.
Installation/service call used to be $49.95. That was changed after the AT&T acquisition to $99.
So the reality is that most of your issues are how DirecTV has been for years. Only one part was a change from AT&T coming into the mix. That is the reality.
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