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Contributor

Saturday, August 3rd, 2019 6:59 PM

What number do I call to cancel my DIRECTV service?

I want to talk to someone about canceling my service but I’m not sure if I will be penalized. Can someone help?

ACE - Expert

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2K Messages

6 years ago

DIRECTV® customer service

800.288.2020

 

ACE - Professor

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2.3K Messages

6 years ago

 

DirecTV customer service is 1-800-531-5000 the number that @sandblaster  posted is att customer service. Ecf is $20.00 per month × remaining months left on the commitment.

ACE - Expert

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2K Messages

6 years ago

@nabukl For what it’s worth, I got that from the contact us web page listing for Directv. I am pretty sure that number will get you to Directv customer support as you just get an IVR system and Directv is one of the options, but your number may be more direct. I haven’t called in quite awhile, so not sure.

Contributor

6 years ago

Thank you

ACE - Professor

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2.3K Messages

6 years ago

@sandblaster @It's all good although I think the website should be service specific and give both numbers I don't want to even get started with the website 😜🙄😡

ACE - Expert

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22.9K Messages

6 years ago


@sandblaster wrote:

@nabukl For what it’s worth, I got that from the contact us web page listing for Directv. I am pretty sure that number will get you to Directv customer support as you just get an IVR system and Directv is one of the options, but your number may be more direct. I haven’t called in quite awhile, so not sure.


Theoretically the voice system and agents should be able to direct you accordingly, but the transfer system has had hiccups along the way. Still best to call the direct number for the side you want.

 

From www.directv.com under the Contact Us page:

 

Call Us

Customer Service

800.531.5000 | Pay Bill | Order Movies | Refresh Your Receivers
General support is available every day, 8 a.m. – 12 a.m. ET
Technical support is available 24 hours a day

 

Contributor

6 years ago

I have got my problem taken care of, thank you

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