Contributor
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2 Messages
When & If You Cancel Service
If you decide to cancel your DirecTV service don't do it in the middle of your "month". If you cancel anytime before the end of your service month they will not prorate your payment and give you a credit. If for instance your service month is 3/8/2020 to 4/8/2020, cancel your account on 4/8/2020. Here is a Policy statement involving the cancellation of your account:
(b) Your Cancellation. You may cancel Service by calling us at 800.288.2020. Your cancellation is effective on the last day of the billing cycle in which you cancel (exceptions may apply to certain promotional periods and must be in writing) and you will not receive a prorated credit or refund for any portion of Service cancelled (subject to applicable law). You will still be responsible for payment of all outstanding balances accrued through that effective date. You will receive Service through the effective date of your cancellation. If you cancel Service or change your Service package, you may be subject to an Early Termination Fee if you agreed to a programming agreement with DIRECTV and have failed to maintain the required programming package for the required period of time. For Services sold only in blocks of one month or multiples of one month, if you cancel such Service, we will credit you only for full months not used. For example, if you subscribe for a year of such Service from January through December but cancel on March 10, we will credit you for the subscription fees for April through December. However, we will not credit any fees for January through March. Additionally, we will not credit seasonal sports subscriptions after the season starts unless we provide otherwise in writing.
(c) Our Cancellation. We may cancel your Service
Accepted Solution
Official Solution
shannon02
ACE - Expert
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21.1K Messages
5 years ago
Right, you pay for and receive service until the end of your billing cycle been this way for a year now.
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chuckjgibbons
New Member
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9 Messages
3 years ago
So my billing cycle runs from 3/16to 4/15. I should call and cancel on 4/15 correct? And it will be Canceled as of that day? Also, if Bill is out and due 4/7 and it was paid on 4/7 I should have no payment due at time of cancellation correct?
I swear it's deliberately confusing to get more money out of you
Thanks
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hello @chuckjgibbons. Let's work together on your inquiry.
The cancellation of the DIRECTV accounts are made at the end of your billing cycle. Based on the information you shared with us, you will need to contact before or on 04/15 to prevent new bills. At the same time, this will be the last invoice for service.
However, we need to keep in mind that if the account is under a contract, there will be a cancellation fee or if the equipment is returned outside the 21 days period there will be a Non-return Fee for each device of up to $135.00.
Julisa, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
We can review the cancellation process for your account @chuckjgibbons.
Julisa, DIRECTV Community Specialist
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
@chuckjgibbons
Based on that bill cycle, call no later than 4/15. But I would consider the day before, just so that you don't call so late that it processes the following day which would be the start of the next cycle. Just a caution.
Like other companies, AT&T/DirecTV stopped prorating final bills and went to a flat monthly billing model. They were not the first, nor the last to make that change as has seemed to have become the standard. Notice from 2018:
Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.
Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s).
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
@chuckjgibbons
To answer your other question, as long as you pay your bill in full the only further payment would be if there are unbilled PPVs discovered on the access cards upon return of equipment, non-return fee (NRF) for any boxes they didn't get back (if returnable of course), or you still had time left on a service agreement resulting in an early cancellation fee (ECF).
Outside of that, you should still receive an invoice as that would show they received your last payment and account was at a $0 balance for your records.
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chuckjgibbons
New Member
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9 Messages
3 years ago
Thanks everyone!
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
You're welcome.
As a note if you have any returnable boxes, you take them to a participating FedEx or The UPS Store (corporate locations, not outreach shipping centers) with your account number for your free return. Just keep receipt showing they took possesion.
What are the models of each box you have?
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chuckjgibbons
New Member
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9 Messages
3 years ago
Juniper,
I have 5 Genie mini model
C61-500 and DVR model-
5268ACFXN
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
If all 5 of your Mini Genie Clients are C61, then those are returnable as that is the newest model number of that line.
That FXN is not a model number (possibly the serial number?). Model should start with at least an H. Assuming the box is the main Genie, it will be one of these.
Genie: HR34, HR44, HR54 (or revised HR54R1)
Genie Lite: H44 (becomes DVR with upgrade kit)
Genie-2: HS17 (Headless Server tower, not on a TV itself)
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chuckjgibbons
New Member
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9 Messages
3 years ago
C61w/700) main livingroom mini
The rest other 4 are c61/500
Genie DVR is HS17
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
C61W is the newest of the wireless Mini Genie line, just like C61 for the regular ones. The Genie-2 (HS17) is the newest line of equipment all together. All boxes are returnable.
Though not a fan of the HS17, with 5 Clients I am glad to see that is the one you had. The regular Genie could only use 3 Clients at once, even though it could pair with more, resulting in some bad initial setups if the agent ordered Clients only. On the other side, the regular Genie line supports full HDDVRs, that the Genie-2 forbids, which is why I avoid the HS17. Just some info in case anyone you know looks into DirecTV.
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chuckjgibbons
New Member
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9 Messages
3 years ago
Yes ,Well I did have issue having all TVs being able to watch at the same time. That is when they came out and replaced DVR with the HS17 and mini for main living room. I still had connection issues with the living room in the beginning but that has calmed down.
I am discussing my acct now with a rep in chat and may or may not cancel depending on what happens. Is this the best set up I can have for my situation?
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
Genie-2 not being on a TV itself means that all 7 tuners can be used by the Clients. But that is also shared with anything recording.
The absolute best setup would be a regular Genie (5 tuners and 1TB recording space) and 4 HDDVRs (2 tuners and 500GB each). That is a grand total of 13 tuners and 3TB space compared to 7 tuners and 2TB that is a hard cap on the Genie-2. This is with no difference in monthly cost as same total number of TVs and what receiver services you have.
The concern is that DirecTV hasn't made new boxes in a while. The HR24 was the last regular HDDVR made, and stock has been dwindling as they refurbished any that came back in. And normally even if you have a free upgrade, that usually only covers a single box (first time to Genie and Clients is an exception). Even if a retention offer might cover more, I would doubt it would cover all of them. One-time lease costs are Genie $299 (still only one allowed on the account) and HDDVR $199 each.
As they recently got a new co-owner, I greatly hope DirecTV will start innovating equipment again. They need newer models of HDDVRs that are built from the get-go to support SWM and sync with the Genies. They need to move away from the Genie-2, or at least have later models allow HDDVRs (even if they must be newer models).
Unless you are willing to spend the additional cost to get dedicated HDDVRs to replace you all-eggs-in-one-basket setup, then you have the best and easiest setup at this time.
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chuckjgibbons
New Member
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9 Messages
3 years ago
Ok, thanks so much for all the info. I thought when I got the insurance it covered the upgrade fees but I may have misunderstood. Sounds like I should just stick with what I have since it's here and working for me. We will see what kind of a deal I can get but I'm not confident . Again, thank you so much for all the great information!
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