Contributor
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2 Messages
When & If You Cancel Service
If you decide to cancel your DirecTV service don't do it in the middle of your "month". If you cancel anytime before the end of your service month they will not prorate your payment and give you a credit. If for instance your service month is 3/8/2020 to 4/8/2020, cancel your account on 4/8/2020. Here is a Policy statement involving the cancellation of your account:
(b) Your Cancellation. You may cancel Service by calling us at 800.288.2020. Your cancellation is effective on the last day of the billing cycle in which you cancel (exceptions may apply to certain promotional periods and must be in writing) and you will not receive a prorated credit or refund for any portion of Service cancelled (subject to applicable law). You will still be responsible for payment of all outstanding balances accrued through that effective date. You will receive Service through the effective date of your cancellation. If you cancel Service or change your Service package, you may be subject to an Early Termination Fee if you agreed to a programming agreement with DIRECTV and have failed to maintain the required programming package for the required period of time. For Services sold only in blocks of one month or multiples of one month, if you cancel such Service, we will credit you only for full months not used. For example, if you subscribe for a year of such Service from January through December but cancel on March 10, we will credit you for the subscription fees for April through December. However, we will not credit any fees for January through March. Additionally, we will not credit seasonal sports subscriptions after the season starts unless we provide otherwise in writing.
(c) Our Cancellation. We may cancel your Service
Juniper
ACE - Expert
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23K Messages
3 years ago
By insurance I take it you mean the Equipment Protection Plan?
It does boast a free upgrade every 2 years. However, this is just giving you an exact date on when you are eligible. It does mean you get more boxes than you would under a normal upgrade which is a single box. As long as it has been at least 2 years since your last upgrade, with account still in good standing, then you should have a free one anyway.
Beyond that, it covers the value of Service calls ($99), delivery of replacement boxes ($19.95), and remotes ($15). Those remotes are usually cheaper through other retailers. As for service calls and delivery, you should not need them that often. You pay $8.99 a month ($107.88 a year) if you use it or not. If you need those options often enough for the EPP to be cheaper than the one-time costs, there is something very wrong with your setup. As such I don't find it a good value. Some like it as a small known cost in every bill is easier to manage than having reserve funds if ever something comes up.
If you do decide to take any offers from DirecTV, just be sure to read thoroughly any order confirmation they email you. Just to be sure all is as expected.
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chuckjgibbons
New Member
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9 Messages
3 years ago
Will do thank you. I will check it out. I don't want any new contracts and I may cancel the protection plan as I agree it's probably not worth it..
You are a treasure trove of information,thank you so much!
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Juniper
ACE - Expert
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23K Messages
3 years ago
As you've already been paying for the protection plan, I would consider if you needed to use it before removing it as the money paid to it is gone either way.
If you don't want a contract, then you will not upgrade as those come with a 24-month agreement. Be aware some 12- or 24-month discounts come with an agreement for that same time, which is required to be discussed by the agent of course but that is why you get the email confirmation to be sure.
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Crock81
New Member
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2 Messages
3 years ago
I called yesterday to cancel my directv and the agent told me they would cancel it immediately and I'd get a visa check card for the remainder of the month. As of right now it has still not been cancelled. Does that mean its not going to get cancelled until my next billing date? If so why would she even say that to me?
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shannon02
ACE - Expert
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21.1K Messages
3 years ago
This is a customer to customer forum, DTV policy is you pay for and receive service till the end of your billing cycle.
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Juniper
ACE - Expert
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23K Messages
3 years ago
@Crock81
Either that agent lied to you, or they were outsourced and were looking at very outdated information. DirecTV has not prorated the final month since 2019. I would call DirecTV and when you get the voice system say "cancel" to make sure you speak to the actual cancellation/retention department to verify cancellation is set.
Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.
Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s).
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Crock81
New Member
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2 Messages
3 years ago
I think I'll call them tomorrow just to double check/verify what is going on with the cancellation process. Thank you
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Juniper
ACE - Expert
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23K Messages
3 years ago
What are the models of each box you have? That way you can be certain if anything is returnable or not.
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