New Member
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2 Messages
Where do I find the contract agreement on the site?
I cancelled DIRECTV service and was told verbally on the phone that I would NOT incur any ETF (Early Termination Fees). I receive an email stating I need to pay additional $21.40 because I terminated early prior to 2yr agreement being up. I was told I was NOT in contract as I had already fulfilled my obligation. I need to find the contract and/or the first bill on DIRECTV/ATT website and I cannot locate it. Someone please assist.
Accepted Solution
shannon02
ACE - Expert
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21.3K Messages
3 years ago
Your billing cycle started the day you where installed.
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Accepted Solution
Juniper
ACE - Expert
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23.4K Messages
3 years ago
To find your service agreement date you call DirecTV. When you get the voice system say "cancel" as they are the ones to pull it up and discuss it with you.
It is not available on the website as the most common reason to look into is canceling, so they want a live agent to discuss it with you. Also once canceled the online access is disabled.
It is $20 for each month remaining (plus tax of course), so sounds like your cancellation occurred before the last month finished. If your account was suspended at any time that pushes back the agreement date as only active months count.
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snino84
New Member
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2 Messages
3 years ago
I appreciate both of you responding. I have since called and they are going to credit me the amount since I already cancelled. I cancelled a week early, not a month. Again, thank you both for the prompt replies
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
The ECF doesn't prorate, so doesn't have to be a full month left. All that matters is the month didn't complete. But if they are crediting that ECF then very nice as normally they don't adjust the ECF unless there is an actual error (such as warranty replacement activated as upgrade by mistake).
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sandblaster
ACE - Expert
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2K Messages
3 years ago
@Juniper The final bill doesn’t prorate either so even if the month didn’t complete, the OP still paid for it so that should satisfy the contract in my opinion. They never should have charged the ETF, it was probably a billing glitch leftover from when they used to prorate the final bill.
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
@sandblaster
That makes sense. Assuming that was the final month, and cancellation takes effect end of the bill cycle, then an ECF would seem to be an error.
There is also the possibility they legitmately had a month left, either were off on when the end was or something like a suspension pushed it back a month. But I suspect it is as you say and is just a glitch matching up to the no-proration for the final bill.
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