New Member
•
1 Message
Why are you still subscribed to Directv?
Why would anyone continue service with this company? I would be willing to bet you've all had less than stellar support at some point. I was a loyal customer for 20 years and recently decided to "cut the cord". After roughly 1.5 months of calls from DirecTV I relented and answered one. They talked me into coming back. I set up an appointment to have my service restored today as it was the only day I had available that my son was not required to be at baseball practice/games as he plays all spring/summer, I actually had to take time off from work in order to have this done. Appointment time was between 12-4, we all know how that goes. Weird until after 4 to contact DirecTV about no one showing up. 1st, they couldn't find my account and had me call another number. They told me to go to the website to "map" where my tech was. After not being able to log in on the site, I contacted support via web chat. Jessy tells me that due to a "heavy load", I would not have a trch coming out to reactivate my service and that I needed to reschedule. Sorry directv, but you get no more of my time, you wasted enough of it today. As much as I would have like to have let everyone I talked to at DirecTV know how frustrated I was by yelling or threating or ruining someone else's day, much like mine was, I just let it go and decided to cancel all together, yet again. I gave you guys a 2nd chance and you failed miserably. Good riddance.
detuch254
ACE - New Member
•
5.2K Messages
3 years ago
It truly stinks that you went through all that trouble for a TV service. However, as this is a public forum and we are customers just like you, we can’t say or do anything. Just because you had a bad experience doesn’t mean that everyone should cancel their service.
0
0
Juniper
ACE - Expert
•
22.9K Messages
3 years ago
@wfwatheniii
There is no company out there that can guarantee "stellar support" always. Pefection doesn't exist. That being said, I personally have had a mostly fine experience with DirecTV. And their service suits my needs better than other companies.
You had a missed appointment. Though certainly not good, that can happen with any company. Unfortuantely since the pandemic they are short staffed on techs, meaning increased workload at dispatch trying to juggle all the appointments. Getting people back to such work environments (or work at all for those riding the gravy train) is still taking a while.
Your bad experience does not speak for the rest of us. If you needed to cancel your order, then fair enough. But that is your personal choice. My service is fine so I will continue.
I would suggest giving more time for staffing to balance out before looking into service again. Perhaps keep an ear out to any changes or improvements by DirecTV's new co-owner. With them taking some of the reins from AT&T, I hope that situations like you've experienced will become less and less.
You had a hassle for sure. But not something to go on the warpath about.
0
Tiger593
ACE - New Member
•
1.6K Messages
3 years ago
It is terrible that you went through all that trouble but it does not matter who you have they all could do that same thing they've been good to me why not just go to streaming you can get that same day that you want it and DIRECTV stream is good and they have most of the same channels that the Sat service has and you don't need t make an appointment all you need is the internet and something to stream it though.
(edited)
0
0
tarayo8052
New Member
•
3 Messages
3 years ago
I see so many complaints on directv lately. Though, I'm all good with them.
0
0
ladyt949
New Member
•
2 Messages
3 years ago
I loved Directv before AT&T acquired it. I have been a solid customer for 22 years. Once they bought it, service went down and the quality was not the same. Yesterday, I received a phone call from customer service. (Recently, it’s been at least a call a month.) rep’s name was Daniel Gonzalez. He was trying to get me to accept Showtime service free for the next month. I kept saying no, but he persisted. I finally told him that I would not be accepting the service because my bill was high enough as it is and that AT&T is forcing me to look at alternative services. Before I could finish, he hung up on me. I was not rude, just voiced facts. This is AT&T quality service right there. I wish they had left Directv alone.
0
0
detuch254
ACE - New Member
•
5.2K Messages
3 years ago
@ladyt949 I would be careful who you accept calls from. DIRECTV doesn’t usually call their customers for a Showtime offer. Next time, check the phone number calling you. That could have very well been a scam, especially since this ‘Daniel’ was very persistent.
0
0
shannon02
ACE - Expert
•
21.1K Messages
3 years ago
Since caller id is easily spoofed it will in most cases display an DTV/AT&T number.
0
0
Juniper
ACE - Expert
•
22.9K Messages
3 years ago
@ladyt949
At best that was a 3rd party promotional upseller, but at worst that was a scam artist preteting to be from DirecTV. Either way, just don't accept telemarketer calls of any kind. Don't answer calls you don't know and the same for unsolicited calls from companies you do business with. If important, they will leave a message. And if you accidently answer one of those, politiely decline and hang up. They can only be persistant if you stay on the line with them.
0
0