New Member
Why is there a $5.00 price increase on my package?
I received my AT&T-Directv statement and noticed a $5.00 price increase on my package. I was not notified via email or by written information on the monthly bill prior to the increase. Called AT&T Support and received excuses for the price increase, but no answer to my question as to why where was no notification. I am waiting for a supervisor to call me back. I checked the Directv site where the notification of the increase was posted. Should not have had to look for the information. Should have been notified that this increase was happening.
Accepted Solution
Official Solution
Juniper
ACE - Expert
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23.4K Messages
5 years ago
Annual price adjustment is notified December for all customers. You may want to verify they have your contact email correct on file or that you have no issues with junk email settings, etc. that may have caused you not to get the notice.
So there was notification, but no agent is going to magically know why you individually may not have seen it.
From the email:
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skeeterintexas
ACE - Expert
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28.3K Messages
5 years ago
There was an across the board increase as it is every Jan./Feb. How long have you had DirecTV?
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kmamd13
New Member
5 years ago
I've had Directv for 3 years. I received prior notification of increases in the past. This one was a surprise. It's not a significant increase, but it's just the principle that when you see the bill is higher than what was expected, and not told about it, that's poor business. Of course, a business as huge as AT&T, probably doesn't care.
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skeeterintexas
ACE - Expert
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28.3K Messages
5 years ago
A day late and a dollar short
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sandblaster
ACE - Expert
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2K Messages
5 years ago
Are you sure it wasn’t in your bill? The price increase notice was in my January bill in the “what do I need to know” section.
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TheBrain000
New Member
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14 Messages
5 years ago
It is a shared responsibility to check your bill more often. There's the website to see the changes. Don't need to be spoon fed everyday. I received an email on the change btw. Update your information on the app or call.
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kmamd13
New Member
5 years ago
Thank you for your responses. I receive my monthly statements via email and not by the USPS, therefore AT&T has my correct email address. I checked the previous two months before the increase, and there was no notification. I do not need to be "spoon fed." I called AT&T and received a call-back from a supervisor who is graciously crediting my account.
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TheBrain000
New Member
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14 Messages
5 years ago
Oh, nice. If ever there are confusion or problem let's call them to maximize the payment were making lol hahahaha
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Juniper
ACE - Expert
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23.4K Messages
5 years ago
Certainly nice of them to provide that credit. Going forward I would plan for the price adjustment and that notice and the page with the details should be available each December.
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