New Member
Why no cancellation confirmation?
I cancelled my Direct TV service three days ago, and was told I would received an email within 24 hours confirming my cancellation. It's been three days now, and I haven't received confirmation. Why not?
New Member
I cancelled my Direct TV service three days ago, and was told I would received an email within 24 hours confirming my cancellation. It's been three days now, and I haven't received confirmation. Why not?
Juniper
ACE - Expert
•
23K Messages
5 years ago
An email is normally received within 24 months at the latest. I would call back and verify that account was set to be canceled, and that the contact email on file is correct. You can also post back with the model numbers of your boxes to get guidance on if they are required to be returned.
Also be aware, cancellation doesn't go through until the end of the service month. They stopped prorating bills a while back. Here is the notice from 2018.
0
0