New Member
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1 Message
Why was my A&E removed?????
This makes me REALLY angry. Who decides they get to just remove channels from my lineup without MY approval?? That is unacceptable. As a customer for nearly 10 years, I expect to be treated with far more dignity than I have received and this is the latest evidence of that. As well, my guide still shows channels I do not get even as I have the option set to show only "channels I get". I have called in numerous times to have this resolved, changed out receivers, and had the pleasure of staying home from work on multiple occasions to wait around for technicians to arrive and attempt to figure it out, clearly, to no avail. This is just NOT service in any sense of the term and, quite frankly, it is infuriating. I want my channels restituted and my service improved, less i take my business elsewhere.


shannon02
ACE - Expert
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21.3K Messages
4 years ago
Read in the TOS about where DTV has the right to change channels and programing at anytime with or without notification.
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chasf00
New Member
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426 Messages
4 years ago
A&E is still listed in the channel list. Channel should still be viewable until their list is updated to show the channel is not available on the list. IMHO.
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
IIRC A&E was removed from some of the lower packages.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
A&E as well as a couple other networks, were removed from the Select and Entertainment packages. They can do this anytime without your permission as is a clause in the Terms of Service (ToS), which is common for TV providers.
Carriage agreement between TV provider and network owner can change whenever, regardless of your approval. Fortunately those kind of changes do not happen often for any given channel.
https://www.directv.com/legal/directv-residential-customer-agreement/
I agree the channel lists need to be reviewed to ensure they are current. But they don't have to update the list before the change. It should be updated within a reasonable time of course, but don't know what that time requirement is.
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