Contributor
You will not let my 78year old mother stop service
My mother got sick moved in with me and she stopped her dish service and they said she can't without a pin number she has no pin number she is 78 years old and you cant force her to keep your service she has great credit and no contract with you there are laws against elder abuse
Juniper
ACE - Expert
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22.9K Messages
6 years ago
AT&T adds a 4 digit PIN for security of the account, something new since the merger. However make sure you are calling the DirecTV number to get the correct side of the service. If the account does have a PIN then simply ask for what she needs to do to reset it.
This is not a matter of "elder abuse". Age doesn't change how security options work for the account. So if a forgotten PIN, then just go through the reset process.
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Transam96
Contributor
6 years ago
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Juniper
ACE - Expert
•
22.9K Messages
6 years ago
Call DirecTV (not the AT&T side) and when you get the voice prompt say "cancel". Normally the retention department agents are more experienced and helpful. If there is a PIN on the account, ask them the process when the PIN is forgotten. Her not having internet has no affect on this as an PIN or password is over the phone. Also since you have a POA, get the email or fax that you send that in to in order to allow you to make changes on her behalf.
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