Contributor
Your service
Just wanted to say that you call me a loyal customer, well you're a farce, a shame of a company and disloyal, you raise my bill from 38.00 to 116.00 a month, your company deserves to lose your "loyal customers, your C.E.O.S are thieves, I canceled my service with this disloyal company.
Juniper
ACE - Expert
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22.9K Messages
6 years ago
We didn't raise your bill as this is a public forum of customers, not DirecTV official support.
Well $116 is in the normal range for service for a lot of people. The amount of $38 would be deeply discounted. The absolute lowest plan is Family $29.99 which is before TV fees, receiver services, and taxes. So even the Family package usually would result in total bill being over $40, depending on exactly what you have. Plans after that are over $20 more starting at the Select package.
Sounds most likely that you had monthly discounts complete, as those are not permanent. Instead of calling "thief" when your bill is not the amount you like, take the time to review it and even compare against the prior bill to see what the change is for. See if part of it might be the renewal of the NFL Sunday Ticket (as the renewal installments just started within the last month). Review your services and see what you use in case a lower costing package might be a better fit. The packages and even the channels in them have changed over the years, including this year, so it is a good time to double check the channels you watch.
So call DirecTV and review your service with you. If there are any charges that don't look right, definitely discuss those and see exactly what is going on. If there are any actual errors then they should be corrected. If part of it is the NFL Sunday Ticket and you don't want it, you can opt out and have the installments reverse as it is still before start of season.
Just when you speak with DirecTV, be calm and polite, not throwing around accusations. The agent will try to help you, and they are most likely looking at your account for the first time so are not responsible for anything that already occurred on the account.
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Thievesatdtv
Contributor
6 years ago
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Constructive
Employee
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34K Messages
6 years ago
@Thievesatdtv we are all customers here can you not understand that? @Juniper made it very clear or are you so blinded by rage you didnt read his post nor bother to look at your bill.
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Thievesatdtv
Contributor
6 years ago
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
Not my reps, as stated I am a customer like you. This is a public forum.
If you only looked at the bottom line, there is the problem. You should read the entire bill once in a while.
Monthly discounts count down on the bill, such as $20 off for 12, 1 of 12 (2 of 12, 3 of 12, etc.) so is very clear on when specials end. As such reps should not need to tell you what is already on your bill. If you call them during the final month of a special, then I would expect the better agents to confirm this with you so you aren't surprised the following month. But agents of any company keep hoping customers will start reading their bills instead of calling and yelling at them when total goes up and they are ignorant on why.
If you cannot afford the regular cost of service, then it is not for you. But do not throw blame around when you weren't paying attention to your bill until it was too late.
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