Contributor
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2 Messages
771 searching for satellite
Successful installation for >5 years, lately with both receivers picture has been breaking up every now and then and displaying "Searching for Satellite (771)" message. As of yesterday, this seems to have become permanent. Reset both receivers, but no improvement. All connections appear to be nice and tight, dish mount is tight, doesn't appear to have moved.
Signal strengths displayed on DVR receiver follow. Looks like most are OK except on 99 deg (c). Is it possible to lose alignment on one satellite without affecting all the others? What about all the zeroes on 101 deg, is this normal?
101 deg
1-8: 0 44 0 55 0 62 0 63
9-16: 0 50 0 56 0 67 0 68
17-24: 0 0 0 76 0 68 0 66
25-32 0 0 0 0 0 69 0 69
110 deg
1-8: na na na na na na na 82
9-16: na 80 na na na na na na
119 deg
17-24: na na na na na 74 83 0
25-32: 0 77 82 75 77 79 82 79
99 deg (c)
1-8: 24 22 30 24 21 21 28 22
9-18: 24 19 20 14 25 18 na na
103 deg (ca)
9-16: 75 77 77 80 73 74 74 79
17-24: 69 73 77 79 68 72 77 78
103 deg (cb)
1-8: 76 80 76 79 75 79 75 78
9-16: 74 77 74 77 77 80 na na
litzdog911
ACE - Sage
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46.4K Messages
14 years ago
All of those readings are poor. But it's unusual to see the 101º readings so much lower than the HD satellite (99 and 103º) readings. Nothing is blocking your dish's view of the satellites, right?
Most likely your dish needs realignment. Best to call DirecTV and request a service visit. It's free if you have their Equipment Protection Plan, or within 90-days of installation. Otherwise ~$50.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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mwcowan
Contributor
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2 Messages
14 years ago
Thanks, hadn't thought about the trees, they've probably grown a little in the last 5 years. I'll check that out. I read another thread about all zeroes on the 101 odd transponders being likely due to a bad cable/connector from the LNB as they all the odds are carried on this one cable. Is this correct, something I should look into?
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
Maybe. But cable/connector issues would affect all satellites, not just 101.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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