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2 Messages

Friday, December 1st, 2023 12:01 PM

97-594

continued buffering with 62mbps internet speed. Netflix, Amazon movies no problem...only direct tv

ACE - Expert

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6.4K Messages

1 year ago

Will need more information then what you have provided. What device? Live or On demand or both? All content or just a certain channel or media?

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

2 Messages

1 year ago

It's HR54/700 with Genie. Happens when we request "watch from beginning." for a show already in progress. What's most frustrating is that the code can't be found anywhere on internet.

ACE - New Member

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5.2K Messages

1 year ago

You posted in the DIRECTV STREAM forum, moving to DIRECTV SATELLITE.

Does your HR54 work with On-Demand? Are the four bars at the top left all lit up? How is your HR54 connected to the Internet, via a wired connection or wireless Wi-Fi? Does 'start from beginning' work on any other channels?

DIRECTV SATELLITE support: 1(800)531-5000

DIRECTV STREAM support: 1(888)429-4023

DIRECTV for BUSINESS support: 1(800)388-2505

DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994

For common errors, hit that RED reset button!

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

 • 

21.1K Messages

1 year ago

Streaming services tailor the resolution to your internet speed, DTV sends the entire program at the resolution it was made in.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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