New Member
Add receiver to new DirectTV account
I started DirectTV service at a new house on 12/18/20. At the time we had one TV installed
and didn’t know the location of additional TVs.
I now have a second TV installed, and customer service said it would cost $99 for the second receiver because I didn’t request the additional receiver within 30 days of the initial install.
I don’t remember being told about the $99 charge or I would have ordered a second receiver in December.
Who can I talk with to get the second receiver without the $99 charge?
Constructive
Employee
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34K Messages
5 years ago
you cant regardless of what you were told in the beginning, techs are forbidden to install receivers without a tv present so you couldnt have ordered a second box anyways.
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Juniper
ACE - Expert
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23.4K Messages
5 years ago
Sorry but you can't split your intro offer. Once you were installed and activated, you accepted the order as-is. So there is no way around the $99 charge.
Historically DirecTV has 2 weeks starting from install to do a correction order (such as if number of TVs installed was off by one). But now over a month later, it is too late. To get another box installed now would be a upgrade at the one-time lease cost (as you do not yet qualify for a free one). That is why it is $99 for a HD non-DVR receiver or Mini Genie (Client, not receiver), or $199 for an HDDVR.
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