New Member
Can I still return my equipment without shipping charges?
I was mailed a new HD receiver. I need to return my old SD receiver. The email I received said before Jan 8th. I was unable to get to a UPS or Fedex drop off location. Can I still return with out shipping charges?
Accepted Solution
Official Solution
Constructive
Employee
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34K Messages
4 years ago
yes they have extended the 21 return window to 60 days so your good just take em down alonng with your account number they will pack and ship at no charge to you, keep the tracking number though
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shannon02
ACE - Expert
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21K Messages
4 years ago
SD receivers can't be returned as they are obsolete.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
If that truly is a SD-only/MPEG-2 receiver, then those have been non-returnable for years. DirecTV has been in the process of shutting down the old SD feeds since 2019 (not quite complete per Covid and other challenges).
What is the exact model of the "SD" receiver?
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