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Can't Change the Channel on One TV

Does anyone know how to troubleshoot when direct tv remains on just one channel. Volume up/down works, channel up/down and selecting a specific channel does not work. Stays on just one channel. Hit reset button a few times, box resets and it still remains on the one channel. Have been on hold for a long time and still waiting.

Responses

sherrylsmith_64

New Member

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3 Messages

5 years ago

Exact same thing for me ! I have been doing everything it says to do, unplugging, making sure everything is all connected. I stayed on hold this morning for over 30 minutes and it just hung up. I had to leave and have been trying to call again for the last 45 minutes! so frustrating! I don't know why this Corona virus is making them so busy!

1

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nabukl

ACE - Professor

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2.3K Messages

@sherrylsmith_64, are you serious? You don't know why the virus is making them so busy?
It's called being short staffed due to the restrictions.

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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5 years ago

0

litzdog911

ACE - Sage

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46.4K Messages

5 years ago

What DVR/Receiver model number(s)?

2

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sherrylsmith_64

New Member

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3 Messages

I do not expect to be charged for this Bull crap! when I read all the issues sounds like everyone is having pretty much the same issue. WHY is this not fixed yet? It has been 2 days, No one answers the phone or on here! I sent the model number yesterday and still nothing! EP544R3-16

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5 years ago

0

nabukl

ACE - Professor

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2.3K Messages

This isn't customer service and that's not a model #. If you have a genie remote press and hold mute and enter (under the number 9) until you see a message that your remote is now set up for RF.

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

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