Change

Techs are still in short supply due to Covid-19.

And almost entirely contracted with local installers and not directv employees

Techs are short staffed because of the pandemic. This means they are stretched thin and can't rearrange techs to cover down and also their supervisor are just trying to stay afloat on everything.

That being said, I agree a call should have been done regarding the appointment would be missed and reschedule needed. Likely that was a contracted tech.

Certainly not how DirecTV treats customers. But remember all employees (company or contractors) are human so can make a bad decision regardless of company intent.

Blaming poor service on COVID is pure (Edited per community guidelines).  I had an appointment today between 12 and 4.  Tech was a no show, no call, no e-mail, no explanation.

Covid has resulted in problems for many companies. Certainly not saying it is the only issue, but it is a big one. Sorry but the pandemic and the affects of it are real.

Still not a reason to let the customer know the appointment won’t be kept and get it rescheduled.  Stop making excuses for poor customer service.  

Chuck 🤦‍♂️

So you think this poor customer service is acceptable?  I would think that it’s common courtesy that Directv would let me know that the appointment won’t be kept and would reschedule, especially if I took time off from work to stay home.  No wonder you’re losing customers.

We are not losing customers, we are customers.

@ChuckS1 

Calling if a reschedule to needed would be appropriate. We are not denying it. The fact remains that Covid is still hurting businesses and to claim it has no bearing like you have done is not facing reality. Yes customer support needs to improve, but the pandemic still plays a part.

And we cannot lose customers as we are customers like yourself. You want to make an official complaint on your appointment or reschedule, then call DirecTV.