Chat told me supervisor fixed problem over the phone and it was NOT fixed, they then said they would come out next day. Not true .

You can't fix a 771 problem over the phone. The error code means that the signal is too low or missing between the dish and the receiver. Possible cause are :
:#1 most likely: badly aligned dish or snow on the dish

#2 most likely: cable or connector issue

#3 and least likely: problem with the receiver

Thanks SO much TexasBrit.  It's not snow because it happened before there was any snow so assuming #2 or #3.  Do you know if we schedule a technician and no one ends up being there to meet them if they will charge me for the call?  I can HOPE that people are there during that day/time but can't ask someone to sit around during their ski vacation. It's such a hard spot to be in.  

Hi,  @Jamielovesbob, your comment caught our attention. 

Let's meet in a Directv Message to take a closer look at this. Please check your DIRECTV message inbox (the chat icon next to the bell in the upper right corner of the Forums).

Thank you.

Mayra, DIRECTV Community Specialist

Arrival windows are 4 hours, either 8 to noon or noon to 4. That is just for tech to be there, not when work is to be completed by.

Only you, or other adult (must be 18 or older), can choose to prioritize DirecTV and deal with the tech. Otherwise enjoy your vacation and take care of it at another time.

CSRs have no control over the techs, all they see is a list of available times/dates.

Thanks for all the info everyone. It’s not my vacation it’s our vacation rental so we can’t ask guests to wait for DirectTV who can’t even respond to me with a time. The message about it from DirectTV to lees she them was clearly a public relations move. They wanted me to start over same as the 3 other times I called or chatted in. This is going nowhere. Can’t believe I have to pay for this. 

Over the phone if troubleshooting determines a tech visit is needed, all they can do is schedule within the open appointments (choosing the one that best works for you of course). There is no priority over anyone else. It is first come, first served based on tech availability.

Even if a guest is willing to wait for a tech, I would caution on that. Whatever adult is physically there at the appointment is authorized to sign off on anything, custom work for repair, adding protection plan, etc.

All you can do is schedule the appointment for your preferred window, which sounds like the Noon to 4pm, on a day when you can have someone there. If nobody is there, tech will just leave. This is how it has worked for about 3 decades.

@Jamielovesbob

If you're not on site --this what your issue means --I would inspect the down lead connections or any outside wiring could also be the cause

You obviously did not read my post

Yes, of course I read your post and replied thanking you for your help. 

I was addressing goldw1800, not you.