2 Messages
Cinema Connection Kit for the HR24-500 does not allow me to access my DVR recorded shows..
I purchased a CCT for my HR24-500 receiver so I could access my recorded programs on my IPad. The setup was completed successfully but now it says that the HR24 is not compatible. What can I do?
DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
We're sorry that your HR24 is having compatibility issues, dbroth1. To help you fix this, we'd like to gather more details. Let's connect in DM, so we can get a better understanding of the problem and find a solution. Charles, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
8 months ago
Only the HR44/54 Genies and the HS17 Genie2 have the software needed to allow you to stream and unless they have updated it you can't stream programs from the DVR yet.
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dbroth1
2 Messages
8 months ago
It looks like from other responses that I won't be able to stream using my CCK and my HR24 receiver. How do we communicate using DM
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DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
That's right. Thank you for your inputs @shannon02 and @Juniper. Please check your inbox, we've sent you a DM. Rowena, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
8 months ago
When they send a DM/PM a box with lines appears at the top of this page near the bell icon.
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