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A

New Member

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8 Messages

Tue, Sep 27, 2022 10:17 PM

Connecting directv service to the internet

How do I connect my directv service at home to the internet? 

Accepted Solution

New Member

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8 Messages

2 months ago

I bought a cable that I can plug my box into my WiFi.  I hope that will work.  They will not come reinstall my dish until 10/18.  I have been a customer for over 25 years.  This is so upsetting

Accepted Solution

Juniper

ACE - Expert

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17K Messages

2 months ago

I bought a cable that I can plug my box into my WiFi.

Umm, WiFi is wireless. You just said you are plugging a wire into wireless. I believe you mean your router.

They will not come reinstall my dish until 10/18.

So it seems you have DirecTV (satellite) and not DIRECTV STREAM. Plugging in a wire will not help. This is because once the authorizations from the disconnected receiving dish are lost, you will not have them again until that dish is put back up.

 I have been a customer for over 25 years.  This is so upsetting

Appointments are first come first served. Having service for 5, 10, 25, or 30 years makes no difference. They help each in turn, there is no making one a priority over another. The issue is since the pandemic they have been very short staffed, both in customer care and techs. You can call and see if an earlier appointment opens up, but naturally those fill up quick.

Ludwick577

ACE - New Member

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2.3K Messages

2 months ago

Which device are you using? 

bcbsncjlj

ACE - Expert

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3.3K Messages

2 months ago

Are you referring to the satellite service DirecTV or the internet streaming service DirecTV Stream? They are 2 different paid subscription services.

New Member

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8 Messages

2 months ago

I didn’t know that.  We had streaming a couple of days ago but now does not work.  I finally was able to speak to a higher up in the technical department & he stated there have been many calls about issues today.  He went to check on. It & then we got disconnected.  Spent 45 minutes on the phone. 

bcbsncjlj

ACE - Expert

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3.3K Messages

2 months ago

So which service do you have? What device are you using if internet streaming?

(edited)

New Member

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8 Messages

2 months ago

I have both dish service & streaming.  I can stream from my phone but not the tv

bcbsncjlj

ACE - Expert

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3.3K Messages

2 months ago

Do you get any errors or messages? Since you have both, are you using the same credentials (email and password) on both. There is a known problem using the same credentials on both with some devices. What device are you using on the TV?

New Member

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8 Messages

2 months ago

Right now just internet because I have to wait a month for them to reinstall it on my roof. 

New Member

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8 Messages

2 months ago

It gives me a symbol that looks like the part of the remote control that has the arrows & select button

bcbsncjlj

ACE - Expert

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3.3K Messages

2 months ago

Not sure what that is. What streaming device are you using with your TV?

Juniper

ACE - Expert

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17K Messages

2 months ago

DirecTV is satellite which has some streaming perks. DIRECTV STREAM is streaming-only. Those are two completely separate TV providers. Which of the two are you trying to use with streaming?

What is the actual device, box, etc. you are trying to stream on? Model number would help.

You mention getting the dish reinstalled on the roof. If you are trying to stream from a DirecTV (satellite) box, then you might not be able to. Once the box loses the service authorizations even streaming will not work. When disconnected from the receiving dish the authorizations might stay for a while, but once it tries to authorize from the satellite it will lock out until connected again.

bcbsncjlj

ACE - Expert

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3.3K Messages

2 months ago

What is "my box"? Why do you need a cable for "my box" if you have Wi-Fi? What is your streaming device?

(edited)

Juniper

ACE - Expert

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17K Messages

2 months ago

Moving to DirecTV satellite forum as this is regarding their secondary streaming perks and not the other provider DIRECTV STREAM.

New Member

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8 Messages

2 months ago

I am in my WiFi on my tv, but when I try to stream it won’t do anything.  Just gives a symbol that looks like the directv remote where the arrows & select button are.  I can stream on my phone 


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