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6 Messages

Tuesday, January 16th, 2024 1:05 PM

Constant loud buzzing/humming noise

The DIRECTV box that stores multiple receivers and fans is attached to the exterior wall outside my daugther's bedroom. It started to make a constant, loud buzzing/humming noise about a month ago. I contacted customer service to file a claim. I was issued a claim number and received a text with contact information for an examiner assigned to my claim. After a week, I called and left a voicemail to inquire regarding my claim and to ask when someone would arrive to fix the issue. I did not hear back from anyone. I work from home, and to my knowledge, no one ever came out to assess the situation.

Last week, I received a letter from AT&T/DIRECTV Liability Claims C/o Segwick to indicate my claim was closed because there was no property damage. I'm extremely frustrated!

The real issue here is that this constant, loud buzzing/humming noise is effecting my family. My daugther now has trouble sleeping due to this noise, and now hears the buzzing/humming noise even when we are not at home. I am planning to bring her to an audiologist and considering filing suit against DIRECTV and/or Segwick for neglience.

If Segwick, the company that manages claims for AT&T/DIRECTV dismissed my claim, who do I contact to address this noise immediately? 

Thank you in advance for any advice/suggestions. 

Accepted Solution

ACE - Expert

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20.4K Messages

3 months ago

There may be some confusion. DirecTV receivers are the box that is on the TV itself, so there wouldn't be a DirecTV box to store multiple receivers. Or do you have an a server cabinet or such where you put all your DirecTV boxes (receivers)?

What is the model or description of this box? Can you post a picture? Want to make sure you get help and guidance for the correct equipment.

Accepted Solution

ACE - Expert

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19.6K Messages

3 months ago

DTV receivers are for indoor use.

Community Support

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19.7K Messages

3 months ago

It's really irritating hearing a loud noise, and we apologize that it is now affecting your family. We'd like to assist you further, and we'd like to know more why your previous claim was declined. Please reach out to us on one of our social accounts with a direct/private message. Our Social Care Team is here to help! Jill, DIRECTV Community Specialist

Facebook: https://facebook.com/directv/
Instagram: https://instagram.com/directv/
X: https://twitter.com/DIRECTVhelp
Community Forums: https://forums.directv.com/

6 Messages

3 months ago

Thank you, Jill. I appreciate receiving response from a DIRECTV Community Specialist to begin dialogue regarding my concerns. I will make contact via social account today. Again, thank you.

Community Support

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19.7K Messages

3 months ago

You're welcome. It would be our pleasure to assist you. We will wait for you to contact us on our social media accounts. Jill, DIRECTV Community Specialist 

6 Messages

3 months ago

I live in an apartment building and the large gray metal box attached to the exterior of the building next my daughters window houses several modem like devices, plugged into surge protectors. It looks like an electrical disaster. The loud noise is coming from that box. I mispoke and referred to them as receivers I guess. I'll see of I can post a pic. Thank you. 

6 Messages

3 months ago

This the box. I'm not able to upload the video. I'll edit it and upload, you can clearly hear the noise. 

ACE - Expert

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19.6K Messages

3 months ago

Then you need to contact the apartment manager or the MDU that has the service contract if it is their equipment as DTV only installs in single apartment units.

6 Messages

3 months ago

This is a short video clip.

ACE - Sage

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45.6K Messages

3 months ago

As mentioned, DirecTV did not install that. Your apartment complex (Multi-Dwelling Unit, or MDU) is serviced by an independent contractor. Your landlord should know who that is. I guess that you're hearing the two fans at the top of the cabinet. 

ACE - Expert

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20.4K Messages

3 months ago

Makes sense now.

Your apartment is classified as a Multi Dwelling Unit (MDU). Your apartment uses a special MDU system operator to install DirecTV service instead of dealing with DirecTV directly.

Looks to be SWM (Single Wire Multiswitch) boxes and some power inserters. Perhaps someone more experienced can comment, but that to me looks a bit DIY instead of professionally done and needs to clean some gunk out of there.

In any case, your system operator needs to be contacted to resolve. Check with your apartment manager as they should be the line of contact or be able to provide you the contact info to report the issue yourself.

(edited)

6 Messages

3 months ago

Thank you very much! I submitted a maintenance request and will discuss with the property manager tomorrow morning. 


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