New Member
customer loyalty
I am beyond upset. I just patiently spent 1 hour and 15 minutes on the phone with a polite young man who tried his best to help resolve an issue. He finally said a technician will need to visit. My choices were to pay a $99 service fee or sign up for a monthly insurance plan. I do not own these products. You own them. I rent them from you. I am not paying to fix your equipment. He said it is in my contract. I write contracts for a living so imagine my disappointment to hear that I missed the part where you charge me a monthly rental fee but are not obligated to make sure that the equipment actually functions. This is quite the clause you have inserted! I asked him to transfer me to Customer Loyalty. Apparently, Customer Loyalty has its limits because they are closed. I can't leave a message. Apparently you have not invested enough in Customer Loyalty to buy them an answering machine. So here I am. Please tell me this is a simple communication breakdown.
Juniper
ACE - Expert
•
23.4K Messages
5 years ago
Depends on the individual. Some like the interface or options of one over another. Others may choose a particular provider on principal, regardless of cost or quality, per prior experience.
I'm rural so satellite TV was my original option. DirecTV's model and options I liked better than Dish. Now there are cable options in my area, but as still somewhat rural the reliability is not so good. And household usage wouldn't be able to handle dedicated TV streaming on top of everything else. So for me, DirecTV is still the best option. But every couple years or so I do some fresh checking to compare my options to be sure.
In this case it seems satellite providers are not for you per the setup on what parts you own (and therefore responsible for cost of repair; i.e. service call) that you don't find acceptable. Though wherever you may go from here, I would carefully read through their ToS before any switch so you don't end up with the wrong expectation again.
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