New Member
Directv equipment return
I called AT&T/Directv to close my account about a month ago and was told that I would receive a label that should be taken to FEDEX to make the return. As of today, I have not received a label. I did receive an email stating that the equipment should be recycled. My account states that I should return the equipment. Why is conflicting information given about the equipment return. I have boxed the equipment waiting for a label that the last associate contacted stated that she would send me. What am I supposed to do. I do not want the equipment and certainly do not want to be charged. My city has a recycle service that accepts electronic equipment. Please provide an answer, as I have spoken to two different people at AT&T and have not received a label. My email message from AT&T does state that I should recycle but my account says return the equipment. I am confused.
skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
Moving to correct forum.
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shannon02
ACE - Expert
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21K Messages
4 years ago
What are the model numbers? Unless you are more then 10 miles from a UPS/FedEx store then DTV doesn't send any boxes.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
DirecTV does not send a label only. If you are over 10 miles from a participating shipping location then they should send a prepaid return box.
To see if returnable or not, what are the model numbers of each box?
If any are returnable, here is the current return process.
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cepereira
New Member
4 years ago
Thanks for the info. It would have been great if the associate at Directv/AT&T had informed me. They told me the label would be sent to me. I received an email telling me to recycle the equipment but I don't trust them and feel better returning the equipment. When I look at my account, I see a statement informing me that they will charge me if I do not return the equipment. Thanks for your support. I will never do business with them again.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
With an influx of employees who are from AT&T, not DirecTV legacy employees, and additional outsourced ones right now (company call centers closed for now per Covid), quality of knowledge from customer support has taken a big hit.
At the very least since you have already left I would wait until time after Covid (when companies should be returning to normal) before you would consider them. Still a good service itself, but operations and customer support need to get back to normalcy.
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cepereira
New Member
4 years ago
A couple of hours ago, I followed your instructions and took the equipment to FEDEX, received my receipt for the return and now satisfied. Thanks for your assistance!
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
Glad you got it taken care of. Just make sure to hold onto that receipt.
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cepereira
New Member
4 years ago
I have put the receipt in a safe place. They may still try to charge me for the equipment. I do not trust them. Thanks for your encouragement!
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
In general I would hold onto the receipt for a little bit for any company. However recently the new return process has seen some issues so I would hold onto it for a few months at least.
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