Tutor
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14 Messages
DirecTV Screen Saver Not Displaying Correctly
When I pause DirecTV and the screen saver tries to come on, I get a jumpy static type image until I press play again. The screen saver will not display correctly.
Tutor
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14 Messages
When I pause DirecTV and the screen saver tries to come on, I get a jumpy static type image until I press play again. The screen saver will not display correctly.
Accepted Solution
Official Solution
litzdog911
ACE - Sage
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46.4K Messages
2 years ago
The C61K is remotely connected to the main Genie DVR, so be sure to reset that also.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Accepted Solution
Brandensky8
Tutor
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14 Messages
2 years ago
Reset Genie fixed it! Thank you!
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litzdog911
ACE - Sage
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46.4K Messages
2 years ago
DVR/Receiver model number?
How is the DVR/Receiver connected to your TV?
Have you tried resetting the DVR/Receiver?
When did the problem start?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Brandensky8
Tutor
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14 Messages
2 years ago
C61k connected to a Denon AVR-S960H. All Hdmi 2.1 cables.
The problem just started a couple nights ago. I did reset the C61k, but not the Genie itself.
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
Glad to hear! Enjoy.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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