New Member
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4 Messages
DirecTV to analog home theater
When I connect my smart TV to my home theater receiver with RCA cables, I get no sound, regardless of the audio settings on the TV. And when I try to go right from the DirecTV box to the receiver with a digital/coaxial-to-analog converter, I just get a humming sound. What am I doing wrong? It's a new DirecTV box with 4K capability.
Accepted Solution
magsnliza1
New Member
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4 Messages
2 years ago
Thanks, guys. I figured it out. For anyone else who runs into this issue, I had to go the DirecTV audio settings and select Standard rather than Dolby.
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litzdog911
ACE - Sage
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46.4K Messages
2 years ago
You'll need to provide more info ....
What brand/model smart TV?
What brand/model home theater receiver?
What model DirecTV box? I'm guessing C61K if it's 4K.
Does your home theater receiver not have HDMI or digital audio inputs? That's the only way you'll get true Dolby Digital surround audio.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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magsnliza1
New Member
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4 Messages
2 years ago
Samsung UN55JU6500F TV. Sony DAV DX255 home theater. Receiver doesn't have digital or HDMI inputs. I understand about true surround audio, but I'm not getting ANY audio except for the hum. It worked with the previous DirecTV box no problem.
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litzdog911
ACE - Sage
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46.4K Messages
2 years ago
What DirecTV box do you have now?
What DirecTV box did you have before?
How was the old box connected to your Sony home theater receiver?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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magsnliza1
New Member
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4 Messages
2 years ago
It's a 4K Genie Mini with a Genie 2. I don't know what the previous box was. Whatever HD box they were installing in 2014 or 2015. I don't know how it was connected. The installer did it for me. And the installer who installed the new one said I needed a coaxial-to-RCA converter.
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shannon02
ACE - Expert
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21.1K Messages
2 years ago
The C61K is the only mini that doesn't have the A/V port to use the RCA 10 pin din cables so that is why you need the converter.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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litzdog911
ACE - Sage
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46.4K Messages
2 years ago
Thanks for the update. Your solution makes sense. Your non-digital AV Receiver can't support Dolby digital audio.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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