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Mentor

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58 Messages

Tuesday, September 6th, 2011 11:56 PM

Do Not Use DirecTv if you live in Florida!!!

Wow, DirecTv is terrible if you live in Florida....  Even light rain storms cause the dish to lose the satellite.   I guess most people who live up north do not know what we call light rain to them it must be like a major storm. 1-2 inches an hour is considered a little rain storm.

 

Before people say post your signals...  On nice days they are at least 95 or it has to be a bad connection......  The tech was here on Saturday and checked the complete wiring, everything is correct and in good condition.  He then stated that this is normal for Florida to lose the sat when it starts to rain.  It happens at his house too... and the sales team either lie or do not know about how often you will lose signal.

 

If it was not for NFL sunday ticket I would have stayed with FIOS.

 

Sorry for the rant, just want to warn people in Florida on what to expect with DirecTV.

ACE - Sage

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46.4K Messages

14 years ago

If it was such a common problem in Florida I would expect to the vast majority of "searching for satellite" posts to come from Florida. But that's not the case.  I think something else is amiss with your dish, LNB or cabling that's causing reception loss during light rainfall.  I live in Seattle where it rains a lot and very rarely have any weather-related reception issues.  And my signals are "only" in the high 80s.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

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ACE - Expert

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14.1K Messages

14 years ago

I have sympathy for floridarv, and also just  point out to litzdog that the signal attenuation in heavy storms in Florida (and here in Texas where I am) is significantly  higher than anything he gets in Seattle. There are rainfall models for all areas of the world that are used by the satellite communications people, and attenuation in the U.S. is highest in certain parts of Florida and Texas, because the rain density at the center of the storm is much higher there. None the less, litzdog is correct when he points  out that strong signals with a well-aligned dish can make a big difference. The signal loss on HD is much greater than on SD, so floridarv what are your signals on 99c/103ca/103cb?

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Teacher

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27 Messages

14 years ago

I live in Miami and I don't really have a big problem with clouds and rain. I really believe that the goes of the signal during the rain are every day less than in the past. Check your signal and dish, something going on there than the rain.

Mentor

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58 Messages

14 years ago

99c

96 96 95 96 95 95 95 95

95 95 95 95 97 96

 

103(ca)

97 96 96 95 95 95 95 95

95 95 97 96 95 95 98 97

 

104(cb)

98 97 96 96 95 95 96 96

95 95 96 96 95 95

ACE - Professor

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2K Messages

14 years ago

You may also try from the remote--menu- setup-system setup-display---(select) Preferences - Change the (guide HD channels) to show all channels- that way when you have heavy rain you can change the channel to the sd version (EXAMPLE) HGTV is 229HD & 229SD- You will loose your HD channels first when a storm is direct over head you may also loose your sd but you will be able to watch during heavy rain.

 

IF your receiver is set to Hide SD duplicates-then when you loose the hd channels you have nothing. (As to your Rant) Laughing

 

Should that be a fix please let us know --your signals are GREAT--for the HD sats. that means your SD numbers (101) should be as good or better.

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Expert

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20.7K Messages

14 years ago

Yeah, right.  Is it possible that the OP is attempting to make a point?

ACE - Expert

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14.1K Messages

14 years ago

Maybe. The signals he posted are almost identical to mine and are just about as good as they get.  Here in DFW I lose HD signal whenever there is a significant storm (red on the weather radar) between me and the satellite, which means a few times a month during storm season.  I don't lose SD channels very often.

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ACE - Professor

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2K Messages

14 years ago

Quote: Originally Posted by texasbrit 

Maybe. The signals he posted are almost identical to mine and are just about as good as they get.  Here in DFW I lose HD signal whenever there is a significant storm (red on the weather radar) between me and the satellite, which means a few times a month during storm season.  I don't lose SD channels very often.


10-4 on that-with new customers -many do not know they have sd duplicates they can fall back on.Innocent

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Mentor

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58 Messages

14 years ago

I have tried looking at the sd channels when 771, no luck.  All of signal levels go to zero.  I will see if the SD come back quicker next time.

Guru

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535 Messages

14 years ago

You may also want to take in consideration on stability of your Satellite dish. Typically when rain falls on a dish reflector it will cause the dish to rock enough to loos that little bit of good signal it is getting. Picture would speak louder then works. If you can post a picture of how your Satellite is mounted maybe we can rule some other options.

Contributor

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1 Message

9 years ago

South Florida and rain, every afternoon. Of course during NFL football season.  There is 3 minutes left, the packer have the ball 85 yard from the winning score, then rain. If it not the last of the game it's during the game and Sunday ticket is not cheap. It usually goes away by Super Bowl time.

i wish it was an equipment problem, I am almost ready to do radio only.

Contributor

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2 Messages

7 years ago

I wish I had thought about frequent inclement weather in Florida when ever it rains 771 Signal loss comes up. I have to pay for the full month no credit period. Direct TV in Florida is not worth having please do not subscribe to Direct TV.

Contributor

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2 Messages

7 years ago

Maybe your place is protected from wind and rain (not being sarcastic) I live in Winter Garden Florida .

ACE - Master

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6.5K Messages

7 years ago

your responding to a 2 year old thread.

 

i am not in florida, but my sat rarely goes out.  even hurricanes haven't knocked it out

 

you may need your dish adjusted


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Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Sage

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46.4K Messages

7 years ago

It doesn't matter if you live in Florida or Seattle.  I'm in Seattle where it also rains a lot.  I only lose satellite reception in the heaviest downpours, and then only for a few minutes.  

 

If you're losing reception in light rain, then something is wrong with your installation .... dish misaligned, exterior coax cable connection that's wet or corroded, etc.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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