Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Tutor

 • 

7 Messages

Wednesday, December 28th, 2011 10:14 PM

downloading new software screen every morning, but no update?

I am assuming that my reciever is trying to download the new guide software, but for some reason it wont download, this is happening every morning when i turn on my receiver (h24/500). Im in salem NH, and directv doesnt seem to have any answers for me. is this happening to anyone else? it takes 15-20 minutes every morning to boot up. my software is 0x4db and it says there is no scheduled upgrade?

Guru

 • 

535 Messages

13 years ago

Software download failure usually is a tell tell sigh of low signal levels or the receiver is setup to the wrong dish type. Using the diagram post back signal levels and also dish type you currently have and what the H24 is setup for.

 

 

http://forums.directv.com/message/10483609#10483609

Tutor

 • 

7 Messages

13 years ago

my signals are all either 95-100, and the dish is the slimline-3s (swm), i dont understand what u mean by what the h24 is set up for? i appreciate you replying. they keep telling me to just wait and that the engineers are workin on it but its gettin really annoying.

Tutor

 • 

7 Messages

13 years ago

Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 98 95 95 100 93 99 95 100
9-16 95 97 95 96 96 100 95 100
17-24 95 96 98 100 96 100 96 100
25-32 95 99 95 100 96 100 96 100

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA #
9-16 NA # NA # NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA # # #
25-32 # # # # # # # #

Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 # # # # # # # #
17-24 # # # # # # # #

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
17-24 NA NA NA NA NA NA NA NA

Satellite transponders (9 total at SWM)
[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
1-8 # # # # # # # #
9-16 # NA NA NA NA NA NA NA

Contributor

 • 

2 Messages

13 years ago

I have the same problem - as far as I can tell it's not a setup issue with my dish as the only receiver with this problem in my home is my HR24/500 my other receivers HR22 loaded the new software on the first shot.

Tutor

 • 

7 Messages

13 years ago

Did you call customer service, what did they tell you?

Tutor

 • 

6 Messages

13 years ago

How do you know if this is happening (downloading sw every morning)?  My HR24/100 still shows software 0x4d1, dated 8/10, and no update scheduled.  I'd really love to get this update, as I've long despised DirecTV's archaic UI.

Tutor

 • 

7 Messages

13 years ago

It tries to download it everyday, but unsuccessfully. Very annoying

Expert

 • 

32K Messages

13 years ago

Quote: Originally Posted by usnmustanger 

How do you know if this is happening (downloading sw every morning)?  My HR24/100 still shows software 0x4d1, dated 8/10, and no update scheduled.  I'd really love to get this update, as I've long despised DirecTV's archaic UI.

http://www.dbstalk.com/showthread.php?t=199720

Tutor

 • 

6 Messages

13 years ago

Quote: Originally Posted by peds48_installs 
Quote:
Originally Posted by usnmustanger 

How do you know if this is happening (downloading sw every morning)?  My HR24/100 still shows software 0x4d1, dated 8/10, and no update scheduled.  I'd really love to get this update, as I've long despised DirecTV's archaic UI.

 

http://www.dbstalk.com/showthread.php?t=199720

 


Good stuff, thanks!  Unless the schedule changes again (according to that link, I was originally in an area scheduled to get it on the 20th), it looks like I'll be getting it next week then.  Can't wait!

Tutor

 • 

7 Messages

13 years ago

Peds_48installs, any clue on what might be going on with me original issue?

Expert

 • 

32K Messages

13 years ago

maybe, in your post you have Boston as the major city close to you.  but you said that you are in NH.  if this is true, your receiver is authorized to get the update but your receivers is not finding the data dream because you are in another city.

Tutor

 • 

7 Messages

13 years ago

Any clue on how to fix this. My city is smack in the middle of Boston and Manchester new Hampshire. Its trying to download it, it just won't.

NEED HELP?