10 Messages
DTV Account Billing ownership transfer
I have had DIRECTV for about 5 months and will at some point switch the account into my name as I have had it in my friends name since signing up. The main reason why I could not get it in my name is owing AT&T an amount on a wireless account that had nothing to do with TV service but just a wireless line. At what point will I be able to transfer into my name without having to satisfy the amount with AT&T as DIRECTV is no longer owned by them?
shannon02
ACE - Expert
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20.8K Messages
2 days ago
Can't be done, you have to cancel the account in your friends name and start your own.
DTV runs a credit check like almost all TV providers what if anything the AT&T account effects the ability to get DTV is unknown.
Canceling now will trigger the Early Termination Fee of $20 per month for each unused month and returning the leased receivers.
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dillardjm
10 Messages
2 days ago
@shannon02 I was told that responsibility of billing could be changed but the new owner would have to do a credit check. I just don't really want to pay ATT right now. I figured when the sale went through, DTV would abandon the RC1 account/billing system.
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shannon02
ACE - Expert
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20.8K Messages
2 days ago
You were told wrong, the only time DTV will transfer ownership of the account is to the surviving spouse, been this way since DTV started, granted the new owner may change it but nothing has been posted to indicate it has been.
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dillardjm
10 Messages
2 days ago
well would I have to endure a credit check from ATT when I try to sign up?
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Juniper
ACE - Expert
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22.6K Messages
2 days ago
Only a surviving spouse can take over an account in their name. This is because the account is tied to the SSN. Sorry but whoever claimed you could take over the account was dead wrong.
All customers applying for service have a credit check. Don't know about having to endure it though. With AT&T selling off their remaining share in DirecTV, transaction still to complete, unknown if wireless account would still be a hard factor or just general debt. Naturally getting an AT&T owned service when you still owe AT&T is an issue. Might just have to bite the bullet and pay what you owe before getting new services.
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dillardjm
10 Messages
2 days ago
I spoke with a DIRECTV agent and was told this is something they can do, but it is done through AT&T's billing system. It is called Transfer of Billing Responsibility. When I go to do it in the portal, it shows the DTV account as a "Uverse account." The only setback I am facing is everytime that I try to proceed, I get a red error message saying to try again later. The process involves the initiator and the acceptor and fully transfers everything over.
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Juniper
ACE - Expert
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22.6K Messages
2 days ago
The agent was dead wrong, most likely lying (unless they were very new or very bad at their job). DirecTV has never had that option, which didn't change with AT&T acquiring them.
A Transfer of Billing Reasonability is for cell phones. That is how you transfer a line (or multiple) of someone else's account.
This was a problem in the early days of AT&T, as agents would apply AT&T-only policies to DirecTV since they had trouble understanding differences. This far in, even with AT&T leaving, any seasoned agent should now understand this.
Showing DirecTV as a U-Verse account is a different problem. Though they share an owner, all TV services (DirecTV, DIRECTV STREAM / DirecTV via Internet, U-verse) are independent of each other. Make sure you're not using the same email as you did with your AT&T account. AT&T integrating all to a unified login caused problems and now with the websites separated it is doing so all over again.
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