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Contributor

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1 Message

Friday, November 8th, 2019 7:25 PM

DVR'd shows won't play, acts like it didn't record when it shows that it did fully.

I went onto my recorded shows list to try and watch something, when I press play on the episode it goes straight to a black screen with the delete this show prompt. Like it does when the show is over. It even shows that the whole thing was recorded. It's been working just fine until last night. And it's every new show I have. There are several series that I habitually watch and none of them will play. It's actimg like it was a partual or non existent. 

Employee

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189 Messages

5 years ago

Sorry to see you are having trouble with your recordings. I would try resetting the receiver and see if that resolves it for new recordings going forward. The reset button will either be on the right side or the front right side of the receiver behind a door (if its on the front) . You can also unplug it from the power for 15 seconds and plug it back in .

ACE - Sage

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46.4K Messages

5 years ago


@Cheysagoddess wrote:

I went onto my recorded shows list to try and watch something, when I press play on the episode it goes straight to a black screen with the delete this show prompt. Like it does when the show is over. It even shows that the whole thing was recorded. It's been working just fine until last night. And it's every new show I have. There are several series that I habitually watch and none of them will play. It's actimg like it was a partual or non existent. 


How are your satellite signal readings?  Do you ever see "771 Searching for Signal" error messages?

This problem can be caused by weak or intermittent satellite reception.

 


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