1 Message
End of service- equipment
Hello,
It really bothers me that after using DirectTV for years, even set up new service again when I moved, that when I cancelled my subscription due to high prices, poor service they could care less about their equipment.
I have routing equipment, remote genies from 5 TV's not to mention the satellite that is still on my roof. I was told to remove it myself and to throw away everything.
First of all it should not be my responsibility to remove the satellite from my roof!
Second, what kind of company doesn't recycle it's used equipment !?!
Your company installed all of this crap and should be morally and environmentally responsible to remove it all.
Send someone to fix this problem. I am not going to drive around either spending time and $$$ to return these things either.
litzdog911
ACE - Sage
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46.1K Messages
3 months ago
Sorry, they're not going to send anyone to you. The dish has always become property of the homeowner. The Receivers and DVRs are only returned if they're suitable for refurbishment and re-use, otherwise you can take them to an electronics recycler.
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Juniper
ACE - Expert
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22.4K Messages
3 months ago
Once installed you own everything except the receiver/client boxes. That means the dish is your responsibility because you own it. It is your choice if you remove it, have someone else do it, or just leave it there.
The boxes if still returnable models are taken to a participating FedEx/The UPS Store for the free return. Otherwise you recycle them. If you don't have a convenient electronic recycling, then DirecTV does have an arrangement with a recycling company to have them shipped. www.directv.com/recycle
In any case, DirecTV never sends someone out to remove equipment upon canceling. That is the same for everyone.
Also this is not our company any more than it is yours. This is a public forum, mostly other customers.
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