Equipment Return being Denied

Never give them auto pay. It’s like giving them a blank check. 

I'm not set up for auto pay.

Doesn't matter if you use auto pay or not, DTV has a credit card on file per the TOS.  If it was to old then it was non returnable in the first place.  You can try filing a BBB complaint to kick it to corporate.

I didn't use auto pay.  They recieved the equipment they asked for and now say it's not good enough.  It was returnable and they got it.  They are saying it's not in pristine condition or is too old.  It was fine when I sent it back.

The other five pieces of equipment were accpted just fine.

Very puzzling. I've never heard of DirecTV charging someone for returning equipment that didn't need to be returned. Are you sure that's what the charge is for?

According to the ELA the only things that cost near that are the Gemini and Gemini Air.

https://www.directv.com/legal/directv-equipment-lease-agreement/

There is no autopay and no card on file for them to charge. I don’t even know why autopay was mentioned. It had nothing to do with my post. That said, they have had all of the equipment back since June of this year. I have been fighting with them since. They sent a bill and I disputed it with them in October. They told me on the phone today that they reviewed it and that one piece of equipment didn’t meet their standards (it could be the condition of it or that it was old equipment) and so I have to pay for it. So basically, they have the equipment and want me to still pay for it. It worked just fine when I sent it in. Now they have sent it to collections without notifying me of the results of the dispute. They said the only thing I could do was send it for another review but they suggested I shouldn’t do that and should just pay it.  Of course they did. I have been a customer since 2004!! Their treatment of customers is AWFUL!!

The equipment in question is a Genie HD DVR. I had a $20 credit on my account is why it’s on $126. 

Yes I’m positive that what it is for. Here is what it says on the bill. I have tried to get them to give me the serial number of the equipment and no one seems to be able to do that. I have proof of where I sent it all back with serial numbers and all. Here is says non-return fee but they said it was returned just not up to their standards.