New Member
Equipment return for 2 different services
Hi. I have equipment for both DirectTV (multiple devices) and home internet (gateway modem) to return because I canceled both services. The customer service representative instructed me to return all equipment via a UPS store. Still, I got a little confused in the website instructions if one service's equipment goes to a different courier (like FedEx). Can I take equipment for both services just to UPS to get delivered altogether? Thank you.
Accepted Solution
Official Solution
Juniper
ACE - Expert
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23.4K Messages
5 years ago
AT&T is partnered with both FedEx and UPS. But you must take to a participating location, usually a corporate store (not a drop off annex). I highly suggest processing DirecTV and AT&T return separately so they don't get sent together by accident (as a few have experienced).
Remember DirecTV and AT&T have different account numbers.
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Accepted Solution
shannon02
ACE - Expert
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21.3K Messages
5 years ago
You take all to either UPS/FedEx.
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budnpat
New Member
5 years ago
What equipment do I have to return to Direct Tv?
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