New Member
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1 Message
Equipment Return Label
My label ripped and most of it is gone. How do I return my equipment? Does an AT&T store accept the equipment?
New Member
•
1 Message
My label ripped and most of it is gone. How do I return my equipment? Does an AT&T store accept the equipment?
Juniper
ACE - Expert
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23.4K Messages
4 years ago
DirecTV satellite service requires boxes shipped back to DirecTV, not AT&T.
If you have a participating FedEx or The UPS Store (corporate locations, not annex/outreach shipping centers), you just take the equipment with your account number for the free return.
The return kit (box with prepaid label) should only be used if over 10 miles away from a participating shipper. If it is damaged, you call DirecTV to resend the kit.
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