New Member
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1 Message
Equipment return
On May 15th, I went to a local UPS store to drop off a Directv receiver that I had canceled. How long does it take to be notified that the received was received by Directv/AT&T? I don't want to pay for the non return of the HD receiver that I did drop off. I did this because the box that was sent was sent to an address that I am longer at (they are sending one to my current address but I already dropped it off as an AT&T rep over the phone said I could do). I do have the receipt for receiver.
Juniper
ACE - Expert
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23K Messages
5 years ago
Sending a prepaid return box to your physical service address is the old process. Only should be used if over 10 miles away from a participating shipping location. For reference here is the new process.
Notification is that you aren't billed a non-return fee (NRF). Normally the time to return is 21 days, but per Covid-19 they are temporarily increasing that to 60 days. As long as you kept your receipt from UPS, and that your billing address with DirecTV is where you are now (or at least you have mail being forwarded), then you should be covered if there are any issues with counting the return.
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