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New Member

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5 Messages

Tue, May 24, 2022 11:54 PM

Equipment upgrade

Hello all!

My parents have been DirectTV customers forever.  Late 1990's I think.  Live in the woods. ;)

They currently have an H23-600, HR44-200, two C51-500's, and two C41-500's.

Each receiver has a coax connected to it.  I heard from someone that the latest technology only requires one unit to be connected via coax and then the others would connect wirelessly.  Is this info correct?  If so, which model receivers would these be and is an equipment upgrade/swap usually free for longtime customers?

Many thanks!  fyi, I'm a technical guy familiar with big city cable, Comcast, but this DirecTV stuff is new to me.

Bill

Accepted Solution

Official Solution

litzdog911

ACE - Sage

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43.3K Messages

4 m مضت

No, DirecTV won't take back the H23 HD Receiver. They'll need to order a C41W Wireless Mini from DirecTV. DirecTV will provide professional installation, including a Wireless Video Bridge if needed based on the distances required. And, yes, the Wireless Mini gets its video feed from the HR44 Genie DVR. 

litzdog911

ACE - Sage

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43.3K Messages

4 m مضت

If their current equipment is performing OK, I wouldn't change anything. Sure, you could "upgrade" to wireless Mini Clients, but if the coax is already there, that's a better way to go. The HR44 and those other boxes are still reasonably current. 

New Member

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5 Messages

4 m مضت

Thanks for the quick response litz!.. They have one room being remodeled that will NOT have a coax drop.  Would all clients be required to go to Mini Clients if one does?

Thanks,

Bill

litzdog911

ACE - Sage

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43.3K Messages

4 m مضت

No. They can simply add a wireless Mini Genie to their account for the room with no coax. But note that they already have more Mini's than the HR44 can support simultaneously. The HR44/HR54 Genie DVRs can support 3 Mini's simultaneously. If they really want to use that many TVs simultaneously, they would need to upgrade to a Genie Server (HS17), and then they would have to dump their H23 HD Receiver. 

New Member

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5 Messages

4 m مضت

Whoohoo... Feel like I'm getting educated quick on this stuff with your responses.  

Ok.. From appearances I imagine the two C41-500's and the two C51-500's are minis.

The room being remodeled that will no longer have a coax drop happens to be the one with the older H23-600.

So far there hasn't been a need to watch More than 3 Tv's at a time.

Thanks,

Bill

DIRECTVhelp

Community Support

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16.4K Messages

4 m مضت

Thanks for the accurate and prompt response @litzdog911

@Fly2highg in case extra assistance is needed, don't hesitate reaching out to us.

We'll be happy to help!

Michelle, DIRECTV Community Specialist

New Member

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5 Messages

4 m مضت

So, just to be sure I'm clear...

They can return the H23-600 for a wireless mini Genie.  Is there a specific model number? 

I assume this new wireless mini Genie will receive the signal, wirelessly, from their HR44-200.  Is that correct? 

Any other equipment required? Any distance limitations between the wireless mini Genie and the HR44-200 to be concerned about?

Thanks!

Bill

shannon02

ACE - Expert

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16.7K Messages

4 m مضت

DTV will most likely not take back the H23, the C41W or C61W are the only wireless minis made and you will have to buy a WVB and it will have to be tech installed for $99.00 all minis are also $99.00 unless you have a free upgrade.  There is an 80' free air range on the wireless.

(edited)

New Member

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5 Messages

4 m مضت

Thanks for the quick and informative responses!

Have a good night.

New Member

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7 Messages

4 m مضت

I have been a long time customer and I will be getting  an upgrade tomorrow. Will I loose all my set recordings  or is there a way the tech can save them so I don't  have to go back and put them  all back in? 

Juniper

ACE - Expert

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16.5K Messages

4 m مضت

@fstladyjefferson 

Recordings are encrypted to their DVR. So if you have a DVR being replaced, the recordings on that box would be lost. I would suggest verifying that upgrade with the community before you're installed.

What are the models of each box you have now?

What "upgrade" are you getting?

Are you changing how many TVs you have total?

Why are you upgrading?

Want to be sure you get what is optimal for you, plus anything that may be arranged to keep as much of your existing recordings as possible.

DIRECTVhelp

Community Support

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16.4K Messages

4 m مضت

Hello @fstladyjefferson, we want to help with the recordings.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Julian, DIRECTV Community Specialist

New Member

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2 Messages

3 m مضت

Are there discounts for senior citizens or long term clients?

shannon02

ACE - Expert

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16.7K Messages

3 m مضت

Nope, DTV has never had group discounts.

Juniper

ACE - Expert

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16.5K Messages

3 m مضت

@DianeEAZ14 

DirecTV does not categorize customers for discounts (senior citizen, low income, etc.). Any discounts are based on your individual account. Though they are not often these days. Too much in discounts were given out, so they had to pull back. They are a business to make a profit after all.

Review your programming and optional services and see what you may be able to reduce to save costs. When you call DirecTV to make changes, definitely ask if any discounts are available. Just be prepared for the answer of no.

This thread was about an upgrade of equipment, not discounts. If you cannot find a recent thread that is relevant, best to start your own for your questions.


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