There is an option in settings to reset the HR24 back to defaults. Not in front of my own to get the exact navigation path.
What is going on that you are looking to do a full reset? Usually that is a last resort in troubleshooting, so don't want you losing any recordings or personal setup if something else might resolve the issue.
Thanks for your reply. My HR24-100 died a couple of weeks ago and they sent me an HR24-200 as a replacement. After going through the activation procedure the picture is in SD and letterbox and it is breaking up. There is no problem with the signal strength. Also the Guide is giving me only SD channels. My attempts to solve this with a DTV rep were unsuccessful at least partly due to my inability to understand through the heavy accent. During the initial set up and later tech troubleshooting I wonder if I set the wrong antenna type (mine is a slimline) and perhaps this is the issue. However I can't get to the needed place to reset that. I was hoping a factory reset would allow me to check that. I appreciate your thoughts and advice. Joe
Thanks for the suggestion. That is the setting I had for the Guide. The channel list presented in the Guide is the same for Hide SD Channels, Hide HD Channels and Show All Channels. No channels have HD indicated. It is always possible I guess that they sent me a faulty replacement DVR.
Menu>Settings & Help>Settings>Satellite>Repeat Satellite Setup make sure the correct dish is selected. If you need to change it you have to select multiswitch first before selecting the dish.
The dish selection was obviously wrong, It was 18x20" Triple Sat LNB. I changed that to SL3 which I assume means Slimline 3. My dish has printed on it Slimline, but does not say Slimline 3.
My dish configuration setting were then ...
Dish SL3 LNB RB/INTL International Switch Type Multi-switch Tuners Dual
When I do a Continue it does a Verifying Configuration.
It returns with ...
95 99 101 103
Odd (13V): x x Ck x ...where CK is a check mark.
Even (18V): x Ck x
! Errors found on both tuners.
Check your installation and re-test
... and that's where I am right now. Thanks again for helping.
It seems odd that my other receiver (HR24-100) had no signal level problems and did HD fine until it died a week ago. Could this receiver be more particular about signal level? I do have a tree that needs cutting back every so often. Maybe that's it. I'm used to seeing the low signal issues during heavy rain but I get (used to get) a message about the level (error 771) and it asked if I wanted to continue viewing in SD. Maybe I need to get the local tree service out. Thanks. Info much appreciated.
Juniper
ACE - Expert
•
23K Messages
4 years ago
There is an option in settings to reset the HR24 back to defaults. Not in front of my own to get the exact navigation path.
What is going on that you are looking to do a full reset? Usually that is a last resort in troubleshooting, so don't want you losing any recordings or personal setup if something else might resolve the issue.
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0
quasar
New Member
4 years ago
Thanks for your reply. My HR24-100 died a couple of weeks ago and they sent me an HR24-200 as a replacement. After going through the activation procedure the picture is in SD and letterbox and it is breaking up. There is no problem with the signal strength. Also the Guide is giving me only SD channels. My attempts to solve this with a DTV rep were unsuccessful at least partly due to my inability to understand through the heavy accent. During the initial set up and later tech troubleshooting I wonder if I set the wrong antenna type (mine is a slimline) and perhaps this is the issue. However I can't get to the needed place to reset that. I was hoping a factory reset would allow me to check that. I appreciate your thoughts and advice. Joe
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shannon02
ACE - Expert
•
21.1K Messages
4 years ago
Try menu>Settings and Help>Settings>Display>Preferences>Hide SD duplicates.
DTV receivers auto detect a SWM system and select the correct LNB.
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quasar
New Member
4 years ago
Thanks for the suggestion. That is the setting I had for the Guide. The channel list presented in the Guide is the same for Hide SD Channels, Hide HD Channels and Show All Channels. No channels have HD indicated. It is always possible I guess that they sent me a faulty replacement DVR.
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0
shannon02
ACE - Expert
•
21.1K Messages
4 years ago
Menu>Settings & Help>Settings>Satellite>Repeat Satellite Setup make sure the correct dish is selected. If you need to change it you have to select multiswitch first before selecting the dish.
(edited)
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quasar
New Member
4 years ago
The dish selection was obviously wrong, It was 18x20" Triple Sat LNB. I changed that to SL3 which I assume means Slimline 3. My dish has printed on it Slimline, but does not say Slimline 3.
My dish configuration setting were then ...
Dish SL3 LNB
RB/INTL International
Switch Type Multi-switch
Tuners Dual
When I do a Continue it does a Verifying Configuration.
It returns with ...
95 99 101 103
Odd (13V): x x Ck x ...where CK is a check mark.
Even (18V): x Ck x
! Errors found on both tuners.
Check your installation and re-test
... and that's where I am right now. Thanks again for helping.
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0
shannon02
ACE - Expert
•
21.1K Messages
4 years ago
One horn on the dish is a 3LNB, 3 horns is a 5LNB.
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quasar
New Member
4 years ago
It has one horn on the dish so my dish choice is now right. Thanks.
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shannon02
ACE - Expert
•
21.1K Messages
4 years ago
X means that the signal is below DTV minimum.
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quasar
New Member
4 years ago
It seems odd that my other receiver (HR24-100) had no signal level problems and did HD fine until it died a week ago. Could this receiver be more particular about signal level? I do have a tree that needs cutting back every so often. Maybe that's it. I'm used to seeing the low signal issues during heavy rain but I get (used to get) a message about the level (error 771) and it asked if I wanted to continue viewing in SD. Maybe I need to get the local tree service out. Thanks. Info much appreciated.
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