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Finish my installation from 1/29!
I had Directv installed on 1/29. I needed a pole mount for my dish. The tech said he would submit the order to digsafe. He gave me his company cell phone number to text him with issues. I did so on 2/12. He responeded on 2/13... he said he would put another dig safe order into the system. I texted him again on 3/4. Dig safe had still not come. I contacted AT&T / Directv directly and spent another 35 minutes on the phone. I had another ”installation” appoitment on 3/6. The installer texted me back and said I needed to cancel the appointment and he would talk to his manager. I told him to have his manager call me, and I would cancel the appointment. No one called.
The second installer showed up on 3/6. He appologized profusely. He setup dig safe and said he would be back on the following Thursday 3/12. Additionally, he cancelled my ”install appointment”. Once again, he gave me his work cell phone number to text him with issues. I texted him on 3/18. No response. I called and left a VM on 3/19 and 3/20. Again, No Response. I have tried to call AT&T / Directv, I can’t get past the ”hold” music. No one will pick up the phone. I’ve tried online chat support. It says I need to call. My next stop is the state and federal FCC hotline. Please help!!
nabukl
ACE - Professor
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2.3K Messages
5 years ago
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