New Member
•
8 Messages
Gemini Apps suddenly won't load
When I first got my Gemini box, the apps worked perfectly. Now, they suddenly quit loading. I am using a WIFI connection, but I have tried a wired connection, and still nothing. I have a very strong internet signal, and the apps load perfectly through my Shield streaming device, but not from Gemini. When I click the app button on the Gemini remote, I either get returned to app screen, or get an error message, all seeming to indicate that there is no internet signal getting to Gemini. Yet, when I check the Genie 2, the internet signal is rated excellent, and I can get on demand movies no problem.
Does anyone have a solution? Anyone having the same problem?
roonyroony
New Member
•
8 Messages
7 months ago
to mrstoney46.....happy you got the apps working. Let me know how they work going forward.....What exactly did the tech guy to get them running again, without touching the "red button?"
0
0
shannon02
ACE - Expert
•
21K Messages
7 months ago
@mrstoney46 Right they want you to pay the $99 service call fee so they can press it.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
mrstoney46
6 Messages
7 months ago
I wish I could tell you, but the guy was going from one TV in one room to the other room so I'm really not sure. I did watch but not sure I could do it. But $99 is that right?
0
0
mrstoney46
6 Messages
7 months ago
What did I learn from this: (A) DON'T PUSH THE RED BUTTON: (B) if they can squeeze a buck from you to help, they will! and (C) Direct TV could really use a complete Customer Service re-vamp.
0
0
gingerpass
1 Message
26 days ago
I unplugged the Gemini connections and restarted and everything is working again. I have fast fiber internet service and the Gemini device is very slow. If I use the Roku or Fire Cube the menus move super fast. This device needs some upgrades. I miss my old receiver speed.
0
0