Genie 2 connections

You need to add a RG6 to that location -The genie 2 and the c61K both need a Rg6 Connection 

The Genie-2 (HS17) does not go on a TV itself. They have to run coax separately to it and all wired Mini Genie Clients.

If you don't already know, be aware that you are now forbidden from having full receivers (HDDVR or non-DVR models). You may only have Clients per the Genie-2 requirements.

So I'm a little confused. My current set up has the Genie 2 in a room not near any TV next to the DIRCTV SWIM splitter and is connected directly to that. I have 2 TV's each with C61W mini's with a RG-6 connection going back to the SWIM splitter plus a HDMI connection to the TV's. The TV downstairs is a 4K TV and I want a C61K on that to be able to view DIRECTV 4K programming. Can I leave the Genie 2 where it is or do I need to move it to the location of the 4K TV and C61K in order to achieve the wired connection?

@tae111

Leave the Genie where it is and connect a C61K -Wired By Rg6 to the swim splitter --is all that is needed 

You don't move the Genie-2. The C61K will be installed by the tech in the room that has the 4K TV.

The C61W are wireless they don't have coax connectors.

I have 2 TV's each with C61W mini's with a RG-6 connection going back to the SWIM splitter

C61W is a wireless Client which does not connect by coax (RG6 or otherwise).

I would recheck those model numbers as W is wireless (C41W or C61W).

They were supposed to come and install the C61K today between 12:00 and 4:00. I got an automated call that the tech was on his way at 3:00. At 6:00 they still didn't come or call so I cancelled the order. Thanks for all the information but I decided not to get the C61K  and I'll just deal with the C61w's. What service! I guess being a customer for almost 20 years and paying close to a car payment each month doesn't get you very far now days.

Appointments are first come first served, being a long time customer doesn't mean they will cancel someone else's appointment to do yours.  

As there are only a couple channels in 4K (plus a few PPVs), the C61K doesn't get you much. Though since it is wired it at least has more reliability than wireless. Myself I refuse to get the Genie-2 as I prefer to the full flexibility, freedom, and reliability of HDDVRs over Clients.

You could be a customer for 30 years and still not get appointment priority. Everyone is treated equal, so first come first served. There is nothing akin to kick someone out of their appointment to get yours first or earlier. As for the missed appointment, unfortunately they are short staffed on techs so are struggling to keep up with appointments. Hopefully as long as restrictions from the pandemic keep reducing, they will be able to hire on and train more so they can return to normal levels.

Appointments are first come first serve and no one wants them to cancel someone's appointment to do mine but when they tell you they will be there between 12:00 and 4:00 that is the window I expect them to adhere to. They could have said 12:00 to 8:00 and I would have made arrangements to be here that long.  I didn't request that time. That is what they told me. At 3:00 they sent an automated phone call that the tech was on his way to my house. At 6:00 it was still a no show no call. If you think that's the way to do business fine but I and many other people do not. If they are short staffed they could have said they would try to make it between 12:00 and 4:00 but they did not. I'm not looking for a priority. I just want them to do what they say they are going to do long time customer or not. How is that unreasonable?

Their appointment system is set up for arrival window 8 to noon or noon to 4. As mentioned they are struggling keeping up with appointments. Like many a business, they would rather have more work to keep their techs gainfully employed then having too many techs available with nothing guaranteed to do. It it is one of those decisions where there is not a best answer for both business and customer, so they lean towards what is better for them.

If an appointment window is going to be missed, then yes you should be notified so you can reschedule instead of contacting them after a no-show with no info. They of course are not going to proactively say things about being short staffed or that an appointment window is just them trying make it as that comes off wishy washy and lack of confidence. Besides the person making the appointment has no contact with the tech. They work off a computer, so are likely not even in the same state as the tech or you. They set the appointment, techs are dispatched for their areas (often a tech will have multiple appointments in the day). Normally they reallocate techs as jobs are finished, but short staffing means that if a job takes longer than expected or other emergencies come up, then they may not have someone who can cover down.

Not saying this is the way it should be, only that it is not that uncommon since the pandemic. I do hope that qualified people are applying and being hired on so they can shadow and be trained so there is a larger work force available. Though naturally that will not be a quick process.