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New Member

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8 Messages

Sun, Aug 14, 2022 1:27 AM

Genie and an External Hard Drive

I’ve read posts here on this topic, but we’re quite dated, so here goes. 

I have a Genie DVR in the main TV room and an older HR54 HD DVR in the bedroom. My wife uses the Genie and records shows and old movies she enjoys, and the drive is usually 90% + used I use the HR54 to record sports events and analysis shows. My problem is that the HR54 sporadically looses satellite signal so when I go to watch something I recorded the program shows on the list but there is nothing there. I’ve found that resetting the receiver rectifies the signal issue. 

If I call DirecTv, they will replace the receiver with a Genie client (I have the service plan). I considered buying a used HR 54 but not sure they would activate for me due to the service plan. So my thought is to get a large capacity external HD to plug in. 

1. what is the largest capacity HD DirecTv supports with the Genie?

2. Must the external drive be eSATA or can it be USB?

3. I’ve read that the Genie Ver. 3 does not support external hard drive.  How can I tell if my Genie DVR is Ver. 3. 

shannon02

ACE - Expert

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16.7K Messages

2 m مضت

You can't have more then one Genie on the account.  The HR54 is the Genie and if it has an ESATA port on the back it will take an external hard drive, AFAIK there is no known limit on the size and yes it has to be an ESATA enclosure with a fan. I think the HS17Genie2 started out with an ESATA port but it was removed on later versions and there is the HR54R that also doesn't have the ESATA port.

(edited)

New Member

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8 Messages

2 m مضت

The 2nd receiver has model HR54-100 printed on the green sticker. Both DVR’s have been working fine for over a year until this problem started about 2 weeks ago.

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hello @DC808 . We want you to get the most out of your DVR feature.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Mario, DIRECTV Community Specialist

New Member

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2 m مضت

Looking for it

Juniper

ACE - Expert

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16.6K Messages

2 m مضت

You need a main Genie for a Client to work. As such, you cannot just replace a Genie with a Client. They probably meant upgrading to the Genie-2 (HS17) which is a server tower that doesn't go on a TV itself, and only allows Clients on each TV.

The regular Genie line (except revised HR54R1), supports using an external eSATA Hard Drive. Early days was suggested up to 4TB external, but there has been no official hard cap. There are those who have used 12TB+ sucessfully.

Other benefit of regular Genie line is supporting HDDVRs on your other TVs. Those support external, but with a hard cap of 2TB.

Genie-2 (HS17) had the eSATA port removed after the first run of them. So the internal 2TB is the limit. That is further a hard cap as forbids HDDVRs from being on the account.

1. No official hard cap. 4TB was only an early suggestion, not mandatory.

2. Only eSATA is supported.

3. The 3rd generation Genie (HR54) has a revised model (HR54R1). The R1 model doesn't have the eSATA port. The Genie-2 (HS17) after the first run also removed the eSATA port, but did not add R1 to the model number.

New Member

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8 Messages

2 m مضت

My bad  my bedroom receiver is an HR24/100. So I think I have my answer:

must be eSATA 

New Member

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8 Messages

2 m مضت

nd upwards to 12GB OR MORE

Juniper

ACE - Expert

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16.6K Messages

2 m مضت

HR24 has a hard cap of 2TB external. Only the Genies have no (known) hard cap.

Good4u

Contributor

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59 Messages

2 m مضت

What is happening when you lose signal? Are you sometimes getting a 771 code or are the programs just not  recording sometimes? What is the model of the DVR in the living room?

shannon02

ACE - Expert

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16.7K Messages

2 m مضت

As stated in the first post an HR54.

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Thank you for taking the time and reach out for assistance @DC808, it is a pleasure to help.

Also, thank you to @Juniper and @shannon02 for your prompt and accurate responses.

You can definitely connect an external hard drive to your HR54 Genie using a eSATA cable on the SATA port.

Connect it using the following steps:

1.Unplug the receiver's power cord.

   *Do not use the Power button alone.

   *The Power button does not turn off the receiver totally.
2. Look for the port on the back of your receiver labeled SATA.
3. Connect the external hard drive with an eSATA cable.
4. Turn on the external hard drive and give it several seconds to boot-up to speed.
5. Plug in the power cord of your receiver.
   *The receiver automatically resets when plugged back in.

Let us know how it goes.

Sergio, DIRECTV Community Specialist

New Member

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8 Messages

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The “empty” recorded pgms has been sporadic over the last 2 weeks but only on thr BR receiver (hr24). The LR receiver (HR54) functions normally. I have a SL3 dish with the switch integrated into the LNB. I have a single cable to my residence where it connects to a signal seperater. One output to the BR recever and the other one to the LR receiver. Al of my satellite signals are in the 90’s. With all of this in mind, I swapped the LNB with a known good one I had. Still had issues.

the problem is sporadically I’ll attempt to watch a show recorded on the BR rect but watching on the LR receiver. When I start the program  I get an error message PLAYBACK FAILED. NO DATA PACKETS RECEIVED. When I try to repay on the BR receiver it shows the title, channel and and time then immediately presents the Delete or Do Not Delete option. Once when I turned on the BR receiver I got the 771 Error. When I viewed signal strength nothing on each satellite, but the LR receiver was working with signal strength in the 90,s. I reset the Br receiver and when it restarted it was working albeit the recorded program was still empty.

If I called tech support I know they will send a tech replace the BR receiver with a Genie Client (if that is the correct terminology m) as part of my service plan. This is what prompted my original question about the external HD since I’ll be left with a single DVR. 

shannon02

ACE - Expert

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16.7K Messages

1 دقيقة مضت

Sounds like a coax/connector problem.

New Member

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8 Messages

1 دقيقة مضت

Didn’t think about the cables. I’ll check those tomorrow

New Member

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8 Messages

1 دقيقة مضت

Everything has been working fine the last couple of days. What’s different?  Outside temperature. The last few weeks it’s been 100+ degrees every day with the hottest latte afternoon, and that is when I was having most of my issues. The last 4-5 days it been cooler 90’s and it is working fine. 

I can only think it was heat related but not which component was impacted that would have effect one receiver and not the other. 


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