Contributor
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12 Messages
Genie client question
Hello,
I had Directv remove a HR24-500 that I was using and asked them to re-activate a Genie client that I already have but previously had removed from my account.
They said they can not reactivate the Genie client but will send out a new one for no charge.
That's fine but now I have a question.
Will the Genie client work on the same cable that the HR24 was using or does it need something to be changed?
Currently I have the Genie (HR54-700) and 2 mini clients connected, I also have a HD receiver (HR24) in another room.
Thanks
shannon02
ACE - Expert
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20.6K Messages
10 months ago
Yes it will work on the same coax, but if they send a C71WK Gemini you need a DECA BB to remove the internet from the coax to feed the Ethernet port.
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ahardb0dy
Contributor
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12 Messages
10 months ago
Supposedly an installer is coming to bring it, so perhaps he will have the one I need.
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shannon02
ACE - Expert
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20.6K Messages
10 months ago
Strange as replacement receivers are usually shipped.
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ahardb0dy
Contributor
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12 Messages
10 months ago
I had them remove the HR24 because it won't fit where I just relocated the TV too. Also we do all our recording on the Genie and weren't using the HR24 to record anymore.
I know if the Genie goes down I lose it and the clients and I also realize I lose the extra tuners the HR24 provides, I'm ok with that.
I made a mistake on the model of the H24, yes it is a non DVR not a HR24.
Directv said they do not want the HR24 back, does that mean if I wanted to reuse it in the future they will not reactivate it?
Yes I did notice the 24 month service agreement being extended, I'm sure being a customer for as long as we have I was past any previous agreement.
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ahardb0dy
Contributor
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12 Messages
10 months ago
If I wanted to cancel what I requested today, before the installer came, would they be able to get my HR24 to work again? It was still working when I disconnected it.
If I keep the HR24 and it fails in the future, what would they replace it with if they don't make them any longer?
(edited)
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ahardb0dy
Contributor
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12 Messages
10 months ago
So, I liked what you said and it made sense to move one of my existing clients to the room where I just relocated the TV, so I did that, and I moved my HR24 to the room I took the client from.
All is working, on hold with Directv now while they try to cancel my order.
Don't know why I didn't think of what you had suggested myself.
Thanks
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ahardb0dy
Contributor
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12 Messages
10 months ago
They cancelled the order, the receiver must not have been deactivated as it was still working, the agent I spoke to said it would not be deactivated, so far working fine.
(edited)
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