Tutor
Genie Mini signal freezes then reconnects regularly
I have 2 Genie Mini C41W-100 receivers and a Genie Gen 2 HR44-500 receiver. For the past 2 weeks or so, the signals from the Genie Minis freeze then reconnect. This happens about every 10 minutes for both Minis simultaneously. This problem is not happening for by Gen 2 receiver. I have refreshed all Minis and the Gen 2 receiver, and restarted the Gen 2 receiver and bridge, but the problem continues. Obviously, something changed recently that has corrupted the connections to the Minis. Did Directv push through an update that caused this? What do I do next?
litzdog911
ACE - Sage
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46.4K Messages
6 years ago
How far are your C41W's from the DirecTV Wireless Video Bridge? Have you also tried resetting the WVB?
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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Geotrekker
Tutor
6 years ago
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jscott1717
Contributor
5 years ago
Both of our genie receiver's constantly freeze...we have replaced them already and still have the same problem.
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litzdog911
ACE - Sage
•
46.4K Messages
5 years ago
Genie/Mini model numbers?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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0
Geotrekker
Tutor
5 years ago
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