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2 Messages

Friday, April 3rd, 2020 9:31 PM

Genie recorder

I had direct tv installed today. When i ordered direct i told them i wanted the genie recorder. After the installation the tech told me he had me down for the genie lite. Thats not what i ordered. I want the genie recorder or you can come pick up your equiptment and i will call dish network

ACE - Professor

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2.3K Messages

5 years ago

What does the order confirmation show?

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Former directv csr and tech support rep.
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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21.1K Messages

5 years ago

I don't think DTV is installing the H44 anymore and if indeed it was installed you can get the hard drive kit to make it an HR44

If the install was not what you wanted why did you sign off on the work order?

(edited)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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