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Genie2 Interfering with ISP delivering connection
How can the WiFi channel be modified on the Genie2? It;s causing unwanted interference on the 5GHz band.
The Internet company is a "Wireless Internet Service Provider" (WISP) and the antenna on the house can hear the noise from the Genie2.
If the channel can be changed on the Genie2, then the issue would go away. The provider can't change it's broadcasting channel.
Accepted Solution
Official Solution
Juniper
ACE - Expert
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22.8K Messages
4 years ago
Mini Genie Clients connect by Coax like regular receivers regardless if Genie (HR34, HR44, HR54/HR54R1), Genie Lite (H44), or Genie-2 (HS17).
Wireless Mini Genie Clients (C41W and C61W) connect to a proprietary wireless network to the main Genie via a Wireless Video Bridge (WVB). The Genie-2 (HS17) is currently the only model to have the WVB built-in. All other Genies use an external WVB that is wired on the coax like receiver/clients.
Ethernet connects to the main Genie to serve as the internet connection for On Demand for all other DirecTV boxes on the setup.
Regular HDDVRs are suggested instead of Clients because of 2 tuners and 500GB recording space instead of stealing capability from the Genie. Unfortunately, the Genie-2 is the one and only model that forbids everything but Clients from being on the account.
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litzdog911
ACE - Sage
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46.3K Messages
4 years ago
What are your symptoms? The Wireless Genies use the 2.6GHz WiFi band, so there should be no RF interference with devices on the 5GHz band.
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theone2_34
New Member
4 years ago
Hi, Correct me if i'm wrong, but the information I have found is the Genie2 communicates on 2.4GHz for Internet use, and uses a seperate 5GHz radio to communicate with receivers.
The main Internet signal from the ISP, with a special PTP antenna on the roof, is 5790MHz on 40 MHz channel.
When wireless receivers are in use, the noise generated by the Genie2 + receiver is loud enough to be "heard" by the rooftop antenna. This is co-channel interference impacts the SNR, and reduces the order of modulation between the antenna and tower it's communicating with, thus reducing the overall bandwidth and impacting quality of service.
We need the Genie2 to operate on a Wifi channel under 100 preferably.
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litzdog911
ACE - Sage
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46.3K Messages
4 years ago
I don't think that's true. But not 100% sure. At any rate, there's no way to change the WiFi channel. What sort of "rooftop antenna" do you have? Are you in an RV?
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theone2_34
New Member
4 years ago
This is a Cambium Networks 450 series in 5GHz. It's mounted on a 2 story home 3,000sqft+.
Can Directv support remotely change the WiFi channel to not interfere?
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litzdog911
ACE - Sage
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46.3K Messages
4 years ago
No, I'm not aware of any way to change the WiFi channel.
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theone2_34
New Member
4 years ago
OK, how can we get the attention of someone with more inside knowledge of these devices. There must be a way to do it with more advanced privileges i'm assuming. They just don't want you to "break" things as to where you end up with a bad TV experience and blame them. Now, how can we escalate the issue?
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shannon02
ACE - Expert
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21K Messages
4 years ago
This is a customer to customer forum. Doubtful that any CSRs you get on the phone will know anything about it but it is the only way to get started.
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Juniper
ACE - Expert
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22.8K Messages
4 years ago
Unfortunately the Genie-2 (HS17) is designed to work a single way and not be modified. That plus only allowing Clients makes it a very restrictive system. Though when it comes to WiFi of even the external CCK for non-Genie/Genie-2 setups (or the 1st gen Genie HR34 that didn't have it built-in) they were built with limited options to keep it simple.
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litzdog911
ACE - Sage
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46.3K Messages
4 years ago
Nobody will help you with this, regardless of how much you try to "escalate" it. Just telling it like it is. If you're convinced that the Genie2 is causing this problem, then your best bet is to switch to a different Genie DVR (e.g. HR54).
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shannon02
ACE - Expert
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21K Messages
4 years ago
Or use wired clients.
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theone2_34
New Member
4 years ago
Please school me a little on this. I was a DTV installer 10+
yrs ago, before the Genie2.
The wired clients, how do they connect to the Genie? Is it Coax, or is it Ethernet back to the ISP router?
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