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L

15 Messages

Saturday, April 20th, 2024 2:35 PM

Getting :too many active locations" on several minis.

I spoke with "help" and after an hour, the TV's all worked. They all started again the next day. Is there a sequence that will reset all minis? I have four minis, two connected to cable and four that are wireless.

We are very frustrated.

Please help

Community Support

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20.3K Messages

2 months ago

We understand the frustration of getting a repetitive "Too Many Active Locations" error, @lancecontreras. Let's meet in DM so we can investigate further. January, DIRECTV Community Specialist

Community Support

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20.3K Messages

2 months ago

DM means Direct Message. I've sent you one, please check your inbox, so we can investigate on the issue and get started. January, DIRECTV Community Specialist

15 Messages

2 months ago

Nothing in my inbox???

Community Support

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20.3K Messages

2 months ago

It's the chat icon next to the bell icon in the upper right corner of the Forums.


Christian, DIRECTV Community Specialist

15 Messages

2 months ago

Thanks. I’ll look for it.

Community Support

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20.3K Messages

2 months ago

You're welcome. We look forward to helping you. Christian, DIRECTV Community Specialist

15 Messages

2 months ago

I only have the bell…sorry not too sharp with these things.

15 Messages

2 months ago

I pay a lot of money every month for service. Can you please send someone out? I am very frustrated…

Community Support

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20.3K Messages

2 months ago

We're sorry for the frustration. We'd be happy to fix the problem, For us to start, we need to speak to you privately. The Direct Message (DM) icon (text/speech bubble) is located in the upper right between the notification icon (bell) and "directv.com". Must be logged into your account to have access to it. Just let us know once you find it. Christian, DIRECTV Community Specialist

ACE - Professor

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1.9K Messages

2 months ago

Are you using a HR44 or a HR54 -Those only Support # minis active at any one time, The HS17-Will only Support 7 Minis at a time.

With the HR44 or HR54 -You could Swap out you Minis for a H24 The Minis Take a Tuner away from the HR'S that why Four won't work Unless one is watching recorded content if they are watching "LIVE" TV it's a No go.

If you Have a HS-17 You cannot have any other receivers Except Minis.

15 Messages

2 months ago

Help

Note: This comment was created from a merged conversation originally titled Too many active locations

ACE - New Member

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1.3K Messages

Are you a Satellite customer or a Streaming Customer?

I AM NOT an employee of Directv I am a customer just like you. This is a public customer-to-customer forum.

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15 Messages

Satellite 

Community Support

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20.3K Messages

Hi, Lance. You can try to fix the issue by stopping the streaming and play back to one of the listed Genie Minis or Gemini. Then turn on the desired TV you want to watch. Let us know if it works through DM, we've already sent you one. Christian, DIRECTV Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

ACE - Professor

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1.9K Messages

See your same other post for comments.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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20.6K Messages

2 months ago

They cannot just send someone out. That is $99 for a service call.

With "too many active locations" either you are trying to use more Clients in use then your main Genie allows, or it in error thinks there are too many.

First make sure coax is finger tight to all boxes. Then red button reset the main Genie and when finished do the same one at a time with each Client. If that doesn't resolve it then unplug power from all boxes for a couple minutes and one at a time plug them back in starting with the main Genie. The difference with pulling power is it completely clears cached memory which means it has to download guide data again which may take between 24-48 hours to be complete.

What are the models of every box you have? Knowing what and how many will help determine if your setup has any concerns.

(edited)

15 Messages

2 months ago

Thank You! I just spent over an hour with DirecTV. The “agent” had me do what you said. They all work now, but they won’t later. I did this process last week and the same issue returned. As far as the main box: HR44. I have six minis, two wired and four wireless. Thanks again. If you have any other information. I would be grateful.

ACE - Expert

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20.6K Messages

2 months ago

You have a regular Genie (HR44 is the 2nd generation) with 6 Mini Genie Clients? There is the problem.

The regular Genie has 5 tuners, but because of Picture in Picture (PiP) it reserves 2 to itself. That means only up to 3 Clients may be in use at one time. Remember if you are recording anything, each of those takes 1 tuner. You have double the amount of Clients that could be in use at most.

This is why I prefer HDDVRs over Clients as 2 tuners each, additional recording space, and they don't all rely on one box. Your setup is overwhelming the HR44.

If the Genie and 6 Clients is all your boxes, and you don't intend to have more TVs, then I would consider the Genie-2 (HS17). It is 7 tuners, no PiP, has 2TB recording space (your HR44 has 1TB) and doesn't allow other dedicated receivers. This means it can use up to 7 Clients at the same time, which is what you would end up with since you have 7 TVs (Genie-2 doesn't go on a TV itself as just does the server portion feeding each Client).

It is rare that I suggest the Genie-2 since I prefer dedicated boxes over Clients for more capability and reliability. But in your situation it would be a drastic improvement and because it is built for up to 7 Clients that is expected to prevent the issue you are experiencing since you have WAY too many Clients for the Genie you have.

Community Support

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20.3K Messages

2 months ago

We're glad that it's fixed. If this happens again or for other concerns, DIRECTV is here to help and just a message away. Christian, DIRECTV Community Specialist


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