New Member
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1 Message
H23-600 Receiver stuck on step 1 of 2
When resetting the receiver, it runs receiver self check then get stuck on the "Step 1 of 2" page and freezes after that. I've tried unplugging the receiver waiting 30 seconds before plugging back in. I've hit the red reset switch. Nothing works. It's an older receiver, guessing that's the problem.
litzdog911
ACE - Sage
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46.4K Messages
2 years ago
Yep, it's dead. Call DirecTV and request a replacement.
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DIRECTVhelp
Community Support
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255K Messages
2 years ago
Hello there. Thank you for contacting us about your receiver resetting process We understand that you want to continue enjoying your service to the fullest, and this is something we can help you with. Please, send us a DM to provide you with a personalized experience. We appreciate it. Jhon, DIRECTV Community Specialist
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
@jtbensley
A warranty replacement is $19.95 (covered if you are paying for the protection plan).
H24 I beleive is out of stock. H25 is SWM-only, so depends on your setup if that could be drop shipped.
If the H23 is not your only box, what are the models of each one you have? Just in case you need to prepare for anything else.
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