3 Messages
H25-100 showing no signal on LG OLED TV
I have H25-100 connected to HDMI jack on TV. When I plug the cord in, the TV recognizes the HDMI jack, but says no signal. It says no signal on all four jacks. I plugged a DVD player into all of the jacks and it works fine on the TV. I mover the DTV receiver to another TV and it works there. Why am I getting NO SIGNAL when I plug in DTV receiver, but the jacks work on DVD player. BTW, the DTV receiver has worked on this TV before, but now showing No Signal.
shannon02
ACE - Expert
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20.6K Messages
23 days ago
Can you try a different HDMI cable?
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chwi58647
3 Messages
23 days ago
Tried different cables. Same result
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shannon02
ACE - Expert
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20.6K Messages
23 days ago
Very strange, do you have another DTV receiver you can swap?
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chwi58647
3 Messages
23 days ago
Yes, same thing. Crazy that receivers work on other TV’s and DVD works on the OLED TV. Don’t know what is not compatible now with between the DTV receiver and the OLED tv.
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shannon02
ACE - Expert
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20.6K Messages
23 days ago
The TV was compatible at one time as you said it worked for a while. I know that the H25s are still in use for business accounts so I assume they are still updating the software or it is the TV software that maybe causing this.
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Juniper
ACE - Expert
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22.4K Messages
23 days ago
Make sure you are not using a "smart" power strip. Verify that HDMI-CEC is turned off (if your TV has it). Those 2 things tend not to work well with DirecTV equipment.
If capable, check to see if the TV has a firmware/software update. You can also try resetting the TV (unplugging power for a couple minutes or so since they normally don't have a dedicated reset button).
I suspect one of the issues above is causing an HDCP handshake issue to where it is not fully recognizing the signal. Since it is all DirecTV boxes, and only them, but on this TV only then the last resort would be replacing the TV that is no longer compatible.
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