Tutor
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6 Messages
HBO Go Login
I cannot login to HBO GO (and I am an HBO subscriber). The screen will go gray and the SIGN IN button will be highlighted, OR I get a message if I try to sign up that I am missing the required registration token. I have spent an hour trying to figure out a fix and cannot. Please help!
peds48
Expert
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32K Messages
14 years ago
what device are you trying to use to sign in? PC, laptop, smartphone, etc
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dcd
Expert
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20.7K Messages
14 years ago
You cannot use the sign up system. You must go to www.hbogo.com, click the "sign in" button in the pop up, then click the tiny little "sign in" link in the upper left corner of the screen. Then you'll select Directv, use your email address and password and viola, you're in.
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lbarrati
Tutor
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6 Messages
14 years ago
I've done that. The HBO GO screen goes 'gray' and the only thing that I can actually click is the SIGN IN link you refer to. It never accepts my login. So what next?
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dcd
Expert
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20.7K Messages
14 years ago
I dunno, maybe a pop up blocker on your browser? The final sign in screen is on a pop up.
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lbarrati
Tutor
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6 Messages
14 years ago
PC
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lbarrati
Tutor
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6 Messages
14 years ago
It is not a popup blocker as the login box opens. Here is a link to short jing video which records what happens:
http://screencast.com/t/tbvHGKb4ZfY8
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peds48
Expert
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32K Messages
14 years ago
all I see on that link is a grey screen.
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shannon02
ACE - Expert
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21.1K Messages
14 years ago
peds48 he clicks on a movie popup then it asks "would you like to play this episode with initiative viewing features" clicks no popup then says want more hbo buttons for signup log in more info clicks on log in screen goes gray then asks for user name password then goes gray again that is as far as he gets
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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jdcell100
Teacher
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25 Messages
14 years ago
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dcd
Expert
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20.7K Messages
14 years ago
The poster is attempting to sign in to HBOGo on a computer, not iPad.
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dcd
Expert
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20.7K Messages
14 years ago
It is not a popup blocker as the login box opens. Here is a link to short jing video which records what happens:
http://screencast.com/t/tbvHGKb4ZfY8
I watched the vide, great post by the way, slick. You do a lot of messing around, selecting programs etc before you sigh in. I do see that the sign in screen doesn't seem to accept your email address and password. Just as a test, read post #3 again and do the sign in as recommended, that is get signed in before you try playing a movie.
If that doesn't work, go to your Directv account online and change your password. Wait an hour or two then change it back. Again wait an hour or two and try HBOGo again. This will force the Directv server to send fresh account information to HBO etc.
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lbarrati
Tutor
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6 Messages
14 years ago
It is definitely a setting on my computer. I'm at work now and just tried to login on my work computer and it worked perfectly (no password change). Now if I can just figure out how to get it to let me sign in at home! Any thoughts now that we've confirmed it's not my login? Thanks!
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peds48
Expert
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32K Messages
14 years ago
what browser are you using? I suggest you clear your cookies and internet cache files and start a fresh browsing session. see if that helps.
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dcd
Expert
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20.7K Messages
14 years ago
And, maybe temporarily disable the firewall on the computer, making sure two aren't running. How about the firewall in the router?
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lbarrati
Tutor
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6 Messages
14 years ago
Ding, ding, ding! DirectTV peds48_installs wins the prize! I actually figured it out after it worked on my work computer. Two words are the reason for the issue: FIRE. FOX. Solution is two words too. INTERNET. EXPLORER. Yay! Thanks for your help. I'm in.
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