Contributor
Help after power outage
Our second tv is connected to directives through a vcr. We had a 28 hr power outage. Now all we get is a blue screen with a few options on it. But have no idea what to do.
Contributor
Our second tv is connected to directives through a vcr. We had a 28 hr power outage. Now all we get is a blue screen with a few options on it. But have no idea what to do.
litzdog911
ACE - Sage
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46.4K Messages
6 years ago
Sounds like your VCR or TV are no longer set to the correct Video INPUT for your DirecTV box. Check those settings.
What DirecTV DVR/Receiver model number do you have?
How exactly is it connected to your VCR? TV?
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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Phyllissj
Contributor
6 years ago
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Phyllissj
Contributor
6 years ago
Neither one of us are tech smart. This is my husbands tv. We got the model number we think this is it...c61500. As far as how it is connected? Huh? I’m sorry to be so stupid.
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
The C61 is Genie Mini Client box. I'm not sure how you could actually connect that box through your VCR. Take a look at the cables on the back of the C61, VCR and TV and tell me how they're connected. Also check your VCR and TV Owners Manuals to verify the Video INPUTs are set correctly. Maybe ask a local "tech savvy" friend or neighbor for some help.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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shannon02
ACE - Expert
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21.1K Messages
6 years ago
If you can post pictures maybe we can sort it out.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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nabukl
ACE - Professor
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2.3K Messages
6 years ago
Use your TV remote (not DirecTV remote) and cycle through the inputs/options on the Blue screen there should be an input or source button on the tv remote. It would be very helpful if we knew what type of cables are connected from the receiver to the TV or vcr to tv from the receiver (a/v , HDMI)
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Former directv csr and tech support rep.
Proud Grandma of 3
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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